Do you enjoy helping people during important moments?

We're looking for compassionate, professional Customer Service Representatives to join our growing healthcare support team in Barranquilla, Colombia. In this role, you'll be the first point of contact for patients who need assistance scheduling appointments, requesting prescription refills, communicating with healthcare providers, arranging transportation, and answering general healthcare-related questions.

Many of the patients you'll support are older adults, so we're looking for individuals who naturally demonstrate patience, empathy, professionalism, and outstanding communication skills.

If you're someone who enjoys making a real difference while delivering exceptional customer service, we'd love to meet you.

What You'll Do

As a Customer Service Representative, you will:

Assist patients with appointment scheduling and rescheduling
Process prescription refill requests
Relay messages between patients and healthcare providers
Help coordinate transportation to medical appointments
Answer general healthcare-related inquiries




Accurately document every interaction
Follow healthcare procedures and escalation processes
Deliver compassionate, patient-focused service on every call

Schedule

This is a full-time on-site position based in Barranquilla, Colombia.

This role operates on rotating schedules that may vary weekly.

Hours Of Operation Include

Sunday to Thursday: 8:00 AM to 9:00 PM EST
Friday: 6:00 AM to 7:00 PM EST
Saturday: 6:00 PM to 11:30 PM EST

Schedules may include evenings and weekends.

Your schedule for the following week will be posted every Wednesday. While scheduling preferences are considered whenever possible, fixed schedules cannot be guaranteed.

Compensation

$250 USD per week
Paid weekly in arrears
Independent Contractor position

Hiring Process

To ensure a fair and consistent hiring experience, every applicant must successfully complete each stage of our recruitment process.

Your Appli

📌 Customer Service Representative (Galapagar)
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