CGI globally is a leading ICT company with 94,000 professionals working in 40 countries. We have the presence, expertise and complete IT services to meet clients' business needs anywhere, anytime and to offer our professionals challenging and rewarding careers.
At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create
Your future duties and responsibilities
Provide support to users via phone, email, chat, or ticketing systems.
Log, categorize, and track incidents and service requests.
Perform initial troubleshooting and diagnosis of technical issues.
Resolve common and routine issues.
Monitor and follow up on tickets until resolution and closure.
Document solutions and contribute to the knowledge base.
Required Qualifications To Be Successful In This Role
High Norway/English/Spanish Mandatory .
Customer service experience (used ticket system).
Nice to have- HR background
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing general capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen