ABOUT THE ROLE

The Helpdesk Engineer at NRF is responsible for providing first line technical support to end users, ensuring the smooth operation of IT systems, hardware, software, and network services. This role focuses on resolving technical issues efficiently, maintaining IT equipment, supporting infrastructure deployments, and delivering a high level of service to internal users across the organization.

WHAT ARE YOU GOING TO DO?

Provide first-level technical support to end-users via ticketing systems, phone, email, or in person.
Diagnose and troubleshoot hardware, software, and network-related issues.
Escalate complex technical problems to the appropriate IT support teams.
Collaborate with colleagues and stakeholders to identify and implement effective solutions.
Install, configure, and maintain computer systems, devices, and peripherals.
Ensure the timely resolution of incidents and minimize business downtime.
Create, maintain, and update technical documentation, troubleshooting guides, and FAQs.
Support the deployment and setup of IT infrastructure and end-user equipment.




Monitor and maintain the performance and reliability of IT systems.
Deliver high-quality support and ensure a positive user experience.
Stay up to date with emerging technologies and industry best practices to provide proactive support.

WHAT DO YOU BRING?

Education in Information Technology, Computer Science, or a related field.
Proven experience in a Helpdesk, Service Desk, or Technical Support role.
Strong customer-service mindset and commitment to delivering high quality support.
Ability to work independently and collaboratively within a team environment.
Experience working in a fast-paced and service-oriented organization.
Relevant IT certifications are considered an advantage.

TECHNICAL SKILLS

Strong knowledge of Windows operating systems and common business applications.
Experience troubleshooting hardware, software, and network-related issues.
Familiarity with ticketing and inci

📌 Helpdesk Engineer (España)
🏢 NRF (Nederlandse Radiateuren Fabriek)
📍 España