About the company
At Nuitée, we are building the API backbone for the integral travel industry. Founded in 2017, Nuitée is on a mission to transform a fragmented travel ecosystem with simple, scalable, and API-first infrastructure—think “Stripe for Travel.”
By enabling seamless connectivity between hotels, OTAs, fintechs, super-apps, and businesses, some of which are entering the travel market for the first time, Nuitée empowers companies to deliver reliable travel products effortlessly. Our robust platform simplifies complex supplier networks, offering direct access to hotel inventory with better pricing, coverage, and technology.
With teams across the globe, including hubs in London, New York, San Francisco, Palma de Mallorca and Casablanca, Nuitée has grown into a global infrastructure provider trusted by industry leaders like Hopper, Priceline, Google, and Uber.
Now backed by leading VCs and world-class investors including leaders from Booking.com, Stripe, and Shopify, Nuitée is positioned to redefine the B2B travel market, streamline operations for hotels,



and enable new applications through cutting-edge APIs.
Nuitée is at the forefront of a revolution—delivering AI-powered, smarter, and more personalized travel experiences for a new era.
About the Job
We are seeking an experienced Customer Service Representative to join our Team. This role focuses on handling urgent customer issues, travel disruptions, and high-priority cases that require rapid resolution. You will act as a critical point of contact for escalations, ensuring swift and professional responses to complex situations.
Key Responsibilities
Handle emergency and urgent customer inquiries via phone, email, and chat
Resolve escalated issues and provide timely, effective solutions
Coordinate with internal teams, hotels, and partners to address travel disruptions
Maintain accurate records and documentation of incidents and resolutions
Monitor and track emergency cases to ensure resolution within SLA
Contrib

📌 Customer Service Representative (Barcelona)
🏢 Nuitee
📍 Barcelona