ABOUT US:

Leica Geosystems, part of Hexagon, is a global company supporting measurement professionals worldwide. Based in Switzerland and with 200 years’ experience it offers products for surveying and geographical measurement and is the general market leader for geodetic instruments.
Hexagon is a global leader in sensors, software and autonomous solutions and has approximately 21k employees in 50 countries.
Hexagon’s Geosystems division provides a comprehensive portfolio of digital solutions that capture, measure, and visualize the physical world and enable data-driven transformation across industry ecosystems.

ROLE & PURPOSE OF THE POSITION:

• To provide efficient and courteous customer care when required by existing and potential customers based in DACH Region.
• To provide the required office support for sales and support personnel.
• Handling general enquiries from customers, sales and support personnel.

DUTIES & RESPONSIBILITIES:

• Manage the sales order process through to billing using the SAP status reports ensuring




that the corporate guidelines on the method of shipment are adhered to.
• Ensure that the sales orders are processed within agreed deadlines and that customers
and the sales team are informed of delivery dates and any subsequent changes.
• Liaise with Sales and Technical Support to ensure that all deliveries are carried out in
line with customer expectations.
• Liaise with Purchasing, Warehouse, Sales and Support to ensure timely dispatch of
orders.
• Ensure that quotations are raised by the sales team for any order to be processed.
• Assist with the prompt resolution of customer queries credit notes to aid the cash
collection process.
• Ensure that all Sales Reps and/or customers receive a confirmation of order and that all
details are checked to minimize errors in invoicing.
• Assist with customer complaints and warranties issues to ensure customer satisfaction.
• Ensure that subscriptions are invoiced timely and efficiently.
• Ensure that

📌 Customer Care Coordinator (Barcelona)
🏢 Leica Geosystems
📍 Barcelona