Job Title

Customer Experience Specialist (Dutch-speaking) - On-site - Automotive Industry JL01

Job Description

JLR ISR

Experience The Power Of a Game-changing Career

Want to be part of an innovative and growing team? We’re a integral technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as an Customer Experience Specialist in Barcelona (on-site), you will be part of our team of game-changers who are powering the brands of the future in the Automotive industry.

What You Will Do In This Role

Lead structured follow-up and support calls with prospective customers after they’ve expressed interest in a product
Represent a premium automotive brand with professionalism, courtesy, and attention to customer satisfaction
Reinforce brand value while identifying customer concerns or hesitations, especially around pricing and product preferences




Collect key insights and summarize interactions in a clear, structured format to support retailer sales teams
Maintain consistency and relationship continuity by managing both follow-up and offer-related calls with the same prospects
Ensure all customer interactions align with the quality standards and premium positioning of the brand. .

Concentrix Is a Great Match If You

Are bilingual or proficient in Dutch and English
Hold a high school diploma (minimum), with a preferred background in business, communications, or automotive studies
Bring experience in customer service or sales — ideally within the automotive or luxury sectors
Communicate clearly and confidently, especially with executive-level or high-end clientele
Demonstrate a strong interest in the automotive industry and premium products
Are structured, professional, and discreet in handling sensitive topics like pricing or commercial offers
Are comfortable following a deta

📌 Customer Experience Specialist (Barcelona)
🏢 Concentrix
📍 Barcelona