Location: Cancun, Mexico.
Property: SHA Mexico
Job Purpose:
The General Manager will be responsible for leading SHA Mexico, a flagship property of the internationally acclaimed SHA, delivering world-class luxury hospitality combined with preventive medicine and holistic wellness.
The successful candidate will combine strategic vision with a hands-on operational approach, driving exceptional guest experiences, financial performance, and a high-performing, values-driven organizational culture.
The role requires a “Think Integral, Act Local” mindset, strong business orientation, operational expertise, and the ability to work with a multicultural, high-profile, and international clientele.
Main Duties & Responsibilities:
Lead and manage all operational aspects of SHA Mexico, ensuring the highest standards of luxury service, wellness programs, and guest experience.
Drive a visible, hands-on leadership style, ensuring consistency, operational excellence, and strong culture engagement across all departments.
Foster and embed AB Living Group’s core values in the organization:
Excellence, Evolution, Honesty, Caring, and Happiness.
Build, develop, and retain a high-performing leadership team capable of delivering operational and strategic results.
Oversee financial performance, including budget execution, revenue management, cost control, and KPIs.
Ensure the property delivers a seamless guest journey for VIP and international clientele, maintaining personalization and memorability.
Serve as the public face of the property, engaging with high-profile guests, stakeholders, and media as needed.
Promote innovation and continuous improvement initiatives, keeping the property at the forefront of luxury wellness hospitality.
Ensure compliance with all legal, safety, health, environmental, and operational standards.
Protect assets, manage capital expenditure planning (CAPEX), and ensure long-term property value.
Job Profile:
Bachelor’s degree in Hospitality Management, Hotel A
📌 General Manager (Madrid)
🏢 Sha
📍 Madrid