Mission of the role

The International Business Process Analyst supports the Operations and Transformation agenda by analyzing, designing and improving end‑to‑end business processes across multiple geographies, with a strong focus on Italy and France.

The role acts as a bridge between Operations, Servicing, IT/Data and Management, ensuring processes and reporting are scalable, efficient and aligned with the NPL business model.

Key responsibilities

Analyze and improve operational and servicing processes across the full NPL lifecycle (boarding, servicing, recoveries, disposals, reporting).

Support process harmonization and standardization across countries, adapting to local regulatory and operational specifics.

Act as a process and analytical reference for international teams, especially Italy and France.

Support management decision‑making through data analysis, KPIs, dashboards and performance reviews.

Translate business needs into clear functional requirements for IT,



Data and reporting teams.

Work cross‑functionally with Operations, Servicing, IT, Data/BI and Finance.

Required profile

Engineering degree (industrial, management, civil, computer or similar).

Strong analytical and problem‑solving skills.

Proven experience in the NPL / Special Servicing business (mandatory).

Hands‑on experience with operational processes, servicing platforms and portfolio data.

Advanced Excel skills; experience with KPIs and large datasets.

International exposure or multi‑country operational experience is a strong plus.

Languages

English: fluent (mandatory)

Personal skills

Structured and detail‑oriented mindset.

Strong communication skills across cultures and seniority levels.

Proactive, hands‑on and delivery‑focused.

📌 Transformation Project Manager (Madrid)
🏢 Copernicus
📍 Madrid