Further Group is a fast-growing and dynamic company at the forefront of innovation, leveraging cutting-edge technology and a deep understanding of the healthcare sector to deliver turnkey solutions for the treatment of serious medical conditions.

Our company works with insurers, large employers, and affinity organizations worldwide, to accelerate consumer access to the best treatment choices. As the integral leader in our field, we are seeking a highly experienced and dynamic individual to join us Operational Performance & Analytics Manager.

Further Group is looking for a Operational Performance & Analytics Manager to help transform our Customer Operations function into a more data-driven, scalable and insight-led operational engine.

This role is part of Further's transformation towards a more scalable, insight-driven operating model. The successful candidate will have the opportunity to shape the future operational performance framework of an international healthcare business, building new capabilities in reporting, automation, operational intelligence and performance governance.





This is a high-impact role for someone with strong healthcare claims, insurance operations, financial control and analytics experience. You will lead the operational intelligence function within Customer Operations, overseeing claims analytics, SLA and KPI performance, budget and COGS tracking, provider and TPA performance, insurer/reinsurer reporting, and continuous improvement governance.

You will manage a small team and work closely with Customer Operations, Finance, Medical Management, Medical Network, Product and senior leadership. Your work will help us understand cost drivers, provider variation, claims trends, leakage, service performance and operational risks and translate these insights into measurable improvements.

We are looking for someone who is analytical, highly organized, commercially aware and comfortable operating in a specialized healthcare environment. The right pe

📌 Operational Performance (Madrid)
🏢 Further Group
📍 Madrid