HELP MAKE THE WORLD MORE HOSPITABLE
The hospitality industry is uniquely human, and it deserves technology that’s
just as inspiring as the people behind it. At Mews, we’re transforming the
industry with a platform that helps hotels run smarter, move faster and create
better guest experiences.
You’ll work with smart, curious people who care deeply about what they do.
You’ll have autonomy and the trust to make good decisions and move quickly. And
you’ll enjoy a real sense of purpose as you see the impact of what we’re
building.
If you’re motivated by ownership, curiosity and meaningful impact, and are
driven to deliver consistent high performance, you’ll feel at home here.
ABOUT THE ROLE
Let's get into the specifics. It’s impossible to capture every nuance of a role
– especially at a rapidly growing company like Mews – but if we had to distil it
into a job description (which we do because this is a job description), it would
be this:
You'll own net revenue retention across a portfolio of around 60 hotel group
accounts across Spain, Italy and Portugal,
with your success measured by closed
cross-sell revenue rather than pipeline generated. Hotel groups operate complex,
multi-stakeholder environments, from property-level operators to executive
decision-makers, and this role exists to turn that complexity into expanding,
healthy accounts rather than accounts that plateau after the initial sale. It's
a chance to run a strategic portfolio inside a pod-based model, owning customer
outcomes and commercial success while specialists handle execution alongside
you.
You'll identify, qualify and advance cross-sell and upsell opportunities across
RMS, POS, Payments and Terminals, build and run strategic QBRs and account
success plans, and monitor account health and risk signals through Hook AI, our
account health platform.
Growing accounts in hospitality means navigating layered stakeholder structures
and multiple product lines at once, and most of that work depends on some
📌 Customer Success Manager (España)
🏢 Mews
📍 España