THE ROLE

We are looking for a sharp, proactive Community Manager to own how OQtima is perceived, talked about, and trusted across every online channel our traders inhabit.

This is not primarily a content role. This is a reputation role.

You will be our early-warning system, our rapid-responder, and our reputation architect — monitoring what is being said about OQtima in real time across social media, review platforms, trading forums, and community spaces, and acting decisively to protect, defend, and strengthen our standing.

In a regulated financial services environment, reputation is not a soft metric. It is a business-critical asset. A single viral complaint, a misrepresented claim, or an unaddressed negative review thread can cost us traders, regulatory standing, and market trust. You will make sure that never happens on your watch.

KEY RESPONSABILITIES

Reputation Management
- Monitor OQtima's reputation continuously across social media, review sites (Trustpilot, Google, Reddit, Forex Peace Army, and similar), trading forums, Discord servers, Telegram groups,



and any space where traders discuss brokers
- Identify and triage reputation risks early: complaints gaining traction, misinformation spreading, negative sentiment spikes, or coordinated criticism — and escalate or respond before issues compound
- Lead the response strategy for complaints, negative reviews, and public criticism, ensuring responses are timely, professional, empathetic, and compliant — turning friction into demonstrated trustworthiness
- Track brand sentiment over time using social listening tools and produce regular reputation health reports with clear trend analysis and recommended actions
- Manage crisis escalation protocols: know when to respond publicly, when to take conversations private, and when to escalate internally to legal, compliance, or senior leadership
- Counter misinformation and false claims about OQtima in a factual, measured, and brand-safe manner
- Maintain a structu

📌 Community Manager (Barcelona)
🏢 OQtima
📍 Barcelona