Location: Barcelona, Spain

Join us as our next Sr Specialist, Customer Expereience, Perfumery, and play a key role in delivering an outstanding customer experience by connecting customers, sales, logistics, and planning in a fast-paced integral environment. Bring your French, SAP, and problem-solving skills to a company where you'll drive operational excellence, build lasting customer relationships, and grow your career while helping bring progress to life.

At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work to not only benefit our People, Customers & Communities but also drive business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.

Your key responsibilities

• Ensure an effective and efficient day-to-day order management/customer experience operations (including processing customer orders, changing orders, removing order blocks,etc..)
• Handle customer inquiries, process returns, and resolve customer issues promptly




• Regularly communicate with sales, logistics (including transportation and warehousing), accounts receivable and planning to resolve issues and ensure that customer expectations are met
• Work proactively and identify potential obstacles in the fulfillment process, and work with any stakeholders to take corrective action. Use root-cause analysis to understand key drivers of order failure in support of continuous improvement.
• Monitor performance on agreed KPIs; ensure targets are met, develop improvement plans when necessary and support the preparation and review of internal and external scorecards.
• Build an excellent customer relationship
• Manage daily escalations and issues
• Analyze and define action plans to improve customer service for defined accounts

We bring

• Work in a dynamic and highly rewarding multicultural environment
• Attractive compensation package
• Possibility to grow within the

📌 Sr Specialist, Customer Experience (Barcelona)
🏢 Dsm
📍 Barcelona