This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Specialist based in Spain.

This is an exciting opportunity to join a fast-growing, globally distributed environment at the forefront of business messaging technology. The role combines technical troubleshooting, customer interaction, and cross-functional collaboration to deliver exceptional support experiences. You will work closely with clients, partners, and internal teams to resolve complex API-related issues and help organizations maximize the value of messaging platforms. The position offers significant exposure to modern communication technologies, web development concepts, and large-scale B2B ecosystems. Adecuado for technically minded professionals with strong communication skills, this role provides the chance to deepen expertise while contributing to innovative messaging solutions in a fully remote setting.

Accountabilities:

The Technical Support Specialist will serve as a key point of contact for customers and partners,



ensuring timely issue resolution and delivering high-quality technical support across multiple channels.
- Provide technical support through tickets, chat, email, and virtual meetings, ensuring excellent customer experiences.
- Troubleshoot and resolve issues related to APIs, integrations, and messaging platform functionalities.
- Collaborate with second-level support teams to identify root causes and implement effective solutions.
- Guide customers and partners through platform features, onboarding processes, and best practices within the business messaging ecosystem.
- Work closely with internal commercial and onboarding teams to ensure smooth customer journeys and successful implementations.
- Communicate with external platform representatives when required to escalate or resolve complex technical issues.
- Maintain accurate documentation of support cases, resolutions, and recurring issues t

📌 Technical Support Specialist (España)
🏢 Jobgether
📍 España