Are you a customer-focused professional who is passionate about delivering exceptional customer experiences? Do you have a high-energy, dynamic mindset and always strive to achieve the best in what you do? ⚡ Do you enjoy working in a fast-paced environment? ?
Then this role is for you

We have an exciting opportunity to join our team as a Customer Experience Agent ?

? This position is based in Valencia, Spain

You'll be joining an exceptional team that is passionate about delivering outstanding service to our customers and creating seamless logistics solutions worldwide. ?

What We Offer ?
At Maersk, we put you in the driver's seat of your own career. You’ll be trusted, empowered, and supported to take on new challenges and grow professionally. ? We offer a dynamic integral career at the heart of world trade, giving you the opportunity to make a meaningful impact on a global scale.
With our presence in more than 130 countries, you'll have the opportunity to explore diverse career paths across borders, cultures, and disciplines. ? Wherever your ambitions lie,



Maersk can help you get there.
We invest in our people through innovative learning and development programs, competitive benefits, and a culture that celebrates collaboration, performance, and growth. ?✨

Key Responsibilities ?
- ? Manage and monitor the end-to-end shipment process.
- ? Coordinate with various stakeholders involved in shipment handling.
- ? Orchestrate the overall flow of end-to-end shipments.
- ? Deliver added value to customers by leveraging strong business knowledge and process understanding.
- ? Resolve queries from shippers, customers, Key Account Managers, and other stakeholders in a timely and professional manner.
- ? Maintain a customer-centric approach, proactively preventing errors and minimizing their recurrence.
- ? Prepare and submit documentation accurately and on time while keeping stakeholders informed of shipment status.
- ? Support customer retention and identify cross-selling a

📌 Customer Experience Agent (Valencia)
🏢 Maersk
📍 Valencia