About Teya
We’re Teya, one of the fastest-growing fintech companies in Europe. Every day, we help thousands of local businesses simplify payments and grow their operations.
We’re now expanding our Customer Relations team in Spain and looking for people who are proactive, empathetic, and passionate about delivering an outstanding customer experience.
Our culture
These are the values that guide everything we do:
- Proud to Serve – We support and empower small local businesses.
- Build from the Future – We innovate with purpose and think ahead.
- Simplicity – We keep things efficient, smart, and seamless.
- Winning Mindset – We set high standards and push to achieve them.
- One Dream. One Team. One Culture. One Voice. – Together, we go further.
Your mission
Reporting to Head of Inside Sales & Digital Channels, as a Customer Relations Agent, you’ll be the first point of contact for Teya merchants in Spain. Your mission is to provide fast, accurate,
and high-quality support—resolving their queries with empathy and professionalism while representing Teya’s tone of voice and values.
You’ll help ensure every interaction is smooth and positive, building loyalty and protecting revenue by minimizing churn.
What you’ll do day to day
- Handle incoming merchant queries (by phone, email, or chat) on topics like terminals, payouts, fees, app support, account changes, and more.
- Diagnose issues, follow product and support playbooks, and resolve or escalate using defined workflows.
- Create and manage Zuper jobs (collections, swaps, accessory deliveries) with complete and accurate data for the Supply Chain team.
- Run recovery or terminal return calls after merchant churn, following the CR Recovery Call guide.
- Deliver consistently high productivity, CSAT, and quality scores—always communicating with empathy and clarity.
- Correctly classify tickets in Sprinklr or Zendesk, feeding valuable data into dashboards and reporting tools.
What we’re looking for
- Strong spoken and writ
📌 Customer Relations Agent (Madrid)
🏢 Teya
📍 Madrid