ppThis Full time on site position offers great opportunities for career growth. /ppBei Roche kannst du ganz du selbst sein und wirst für deine einzigartigen Qualitäten geschätzt. Unsere Kultur fördert persönlichen Ausdruck, offenen Dialog und echte Verbindungen. Hier wirst du für das, was du bist, wertgeschätzt, akzeptiert und respektiert. Dies schafft ein Umfeld, in dem du sowohl persönlich als auch beruflich wachsen kannst. Gemeinsam wollen wir Krankheiten vorbeugen, stoppen und heilen und sicherstellen, dass jeder Zugang zur Gesundheitsversorgung hat - heute und in Zukunft. Werde Teil von Roche, wo jede Stimme zählt. /ppWe are the GCS Solution Project Team and Deployment Team: We are a team focusing on our upcoming portfolio in the Core Lab environment and bringing our experiences in the development of our new laboratory instruments and Software. In addition deployment on customer sites plays an important role for us and the worldwide support and training of our postanalytic instruments. /ppWe are looking for a Senior Specialist with an IT/automation background and strong customer focus, who provides input in the creation of requirements, concepts and a strong support for our customers during the first pilots with focus on ultra CU. Also knowledge transfer for our colleagues in the Core Lab organization will be key. As a new team member you will work in our international project team and help us to shape the future for our customers. As part of a global training support organization you will mentor future specialists and support our customers internationally. If needed you will be onsite with our customers. We have built our team on trust and customer orientation. /ppThe Position: As a Support Training Senior Specialist incGCS Solution Project and Deployment Team with focus on WF/IT, you will be involved in development projects with our internal external suppliers of our future portfolio.



After the launch of the product you will ensure ongoing product support for our systems. You will be responsible for training (from design to implementation) and technical support for different target groups such as Roche Service Representatives, Regional Customer Support Agents, Field Application Specialists and Customer Trainers. Global Customer Support (GCS), a part of Roche Diagnostic Solutions (RDS), is the global organization responsible for technical services in the Diagnostics Division. We support the service organizations of the Roche affiliates and the Lifecycle-Teams. GCS with its approximately 950+ employees is located in Mannheim, Penzberg, Rotkreuz, Meylan, Tucson, Pleasanton, Sant Cugat, Panama, Colombia, Sao Paulo, Indianapolis and Boston. /ph3Who you are: /h3ulliYou have experience in training and supporting our affiliate and/or customers /liliYou are able to break-down complex information into smaller pieces /liliYou are able to work in complex dynamic project set-up /liliYou have excellent Communication presentation skills /liliYou are a Problem-solver with a solution mindset /liliYou have strong affinity to Cloud/Edge software /liliYou have experience with Roche's middleware solutions Automation systems /liliYou have experience implementing and troubleshooting network connectivity issues across /lilidifferent networks in a laboratory environment (cloud/internet, customer/hospital network /liliand laboratory network) and its related components (unified gateway, fortigate, firewall, /lilinetwork switch, ).



/liliExperience with navify Integrator platform and/or navify Lab Operations incl. relevant /lilitechnologies and tools is a must /liliExperience supporting development projects is a plus /liliLab background or experience in working with customers is a plus /liliYou are open to frequent travel (up to 20 %.) /li /ulh3Education Experience: /h3ulliA Bachelor's degree in health-related sciences, engineering, computer science, or any /liliother technical/scientific field. /liliA strong background in IT, automation, or clinical laboratory operations is a plus. /liliPrevious experience working in a clinical laboratory or providing support to clinical laboratories, with a solid understanding of workflows, processes, and customer requests, is a plus /liliExperience in creating multimedia learning materials (e.g., video editing, e-learning development) is a plus. /liliYou enjoy working in general matrix structures, write and speak English fluently, and count communication and teamwork skills as well as intercultural skills among your strengths. /li /ulh3Wer wir sind /h3pEine gesündere Zukunft treibt uns zur Innovation an. Mehr als 100.000 Mitarbeiter weltweit arbeiten gemeinsam daran, wissenschaftliche Fortschritte zu erzielen und sicherzustellen, dass jeder Zugang zur Gesundheitsversorgung hat - heute und für zukünftige Generationen. Durch unser Engagement werden über 26 Millionen Menschen mit unseren Medikamenten behandelt und mehr als 30 Milliarden Tests mit unseren Diagnostik-Produkten durchgeführt. Wir ermutigen uns gegenseitig, neue Möglichkeiten zu erkunden, Kreativität zu fördern und hohe Ziele zu setzen, um lebensverändernde Gesundheitslösungen zu liefern. Gemeinsam können wir eine gesündere Zukunft gestalten. /ppRoche ist ein Arbeitgeber, der die Chancengleichheit fördert. /p /p #J-18808-Ljbffr

📌 GCS Core Lab WF/IT Senior Specialist at Roche (San Cugat del Vallés)
🏢 Roche
📍 San Cugat del Vallés