Design Manager — Manage & Transact

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We are looking for a Design Manager to join our Product Design team and own the design direction for our Manage & Transact area at Super. In this role, you will lead a team of product designers working on the core transactional experiences that sit at the heart of the Super product — account management, deposits and withdrawals, transaction history, identity and verification flows. These are high‑stakes, high‑frequency touchpoints that directly affect customer trust, retention, and commercial performance.

Responsibilities

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- Lead, manage and develop a team of product designers working across the Manage & Transact area.

- Set the design direction and quality bar for account, payment, identity, and transactional experiences across web and native platforms.

- Build a high‑performing team — run regular 1:1s, set clear expectations, give direct feedback, support each designer's growth and career development, and drive programmes to close capability gaps through systems and rituals that raise the team's collective capability.

- Own discovery and strategy for your area — frame the right problems, challenge the scope when needed, and build conviction around the design direction with cross‑functional leadership partners.

- Collaborate closely with senior Product, Engineering, Data, Research and Compliance stakeholders; manage up effectively, create clear escalation paths when needed, and champion responsible gaming and regulatory design standards — ensuring design decisions are compliant, considered and in the customer's interest.

- Drive design consistency and quality across multiple product teams; monitor output, identify systemic issues before they compound,



and build cases for design improvements that connect design outcomes to business performance.

- Establish strong AI working practices within your team, including prompting standards, output‑review norms and responsible use in high‑stakes transactional contexts.

- Contribute to Super's broader design culture through hiring, process improvements, external presence, and by defining what great design leadership looks like.

What we are looking for

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- Proven experience leading and developing product design teams, with a strong track record of both team health and design output.

- Deep product design experience, with a portfolio demonstrating end‑to‑end design thinking across complex, high‑stakes digital products.

- Experience owning design strategy for a product area — not just executing, but framing problems, shaping roadmaps, and influencing direction at a leadership level.

- Strong commercial awareness — ability to link design decisions to business outcomes, build investment cases, and take ownership of team‑level results.

- Excellent stakeholder management and communication skills, comfortable influencing at exec level, navigating conflicting priorities, and aligning cross‑functional partners across large organisations.

- Strong experience designing transactional, financial or identity‑related digital experiences, with a deep understanding of trust signals, error handling, edge cases and compliance constraints.





- A high bar for craft — opinionated on what great visual and interaction design looks like, and able to push quality across a team without doing all the work yourself.

- Experience designing for regulated industries and an understanding of how to balance regulatory requirements with a great customer experience.

- Ability to operate autonomously on highly ambiguous projects, make decisive progress and generate momentum for those around you.

- Experience defining and monitoring success metrics, with comfort using data and research to update product strategy and mentor others on data‑driven design.

- A direct, constructive feedback style and ability to foster a culture of honest, high‑quality critique across a team.

- Ability to step in as a hands‑on designer when needed — to unblock the team, model quality, or tackle a particularly complex problem — whilst keeping primary focus on leading through others.

- Expert proficiency in Figma.

- Strong English language skills, both written and verbal.

Nice to have

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- Experience designing payments, deposits, withdrawals, identity verification or account management products.

- Experience working in sports betting, gaming, or another regulated financial or consumer industry.

- Experience with design systems — contributing to or evolving shared component libraries and design tokens.

- Experience with experimentation, A/B testing or conversion optimisation in transactional flows.

- Experience using AI tools in the design process effectively and responsibly, including in high‑stakes or regulated contexts. xcskxlj

- Track record of developing senior designers or other design managers.

What we offer

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- Medical / Health Insurance

- Open Annual Leave

- Employee Assistance Programme

- Training & Learning Development

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📌 Product Design Manager — Manage & Transact (Madrid)
🏢 Super
📍 Madrid