ppWe're looking for a motivated Customer Service person to join our CS team in Vilafranca! If you're passionate about industrial automation and thrive in a fast-paced environment, we want to hear from you. This is a long-term opportunity to grow your career with a leading company in the industry. /ppGreat opportunity to support and develop the Customer Service Department for the geographical area of Spain and Portugal. /ph3His/her main functions will be /h3ulliManagement of Customer Service: Receives, processes and issues customer orders until the invoice is paid (from order to cash), participates in the rapid resolution of incidents and involves third party departments if necessary. /liliConstant contact with the central/factory and the Hub in Germany from where the logistics part of shipments is managed to keep customers informed about the evolution of delivery times, controls that customer demand matches delivery times of acquisitions. /liliTelephone and e-mail support to local/international clients; participates in the monitoring of agreements with clients, detects problems or discrepancies and proposes solutions to them. /liliDevelops solid relationships with key people from clients and within the company thanks to adequate, clear, and relevant communication.



/liliSupervision and control of invoices: Execute billing orders and generate billing documents. /liliManages the returns of any product in accordance with the quality procedures, ensures administrative connection with logistics, purchasing and quality representatives and meets the required deadlines. /liliLiaise with logistics and warehouse for deliveries on time. /liliCoordinate monthly inventory according to company requirements. /liliUpgrade of customer/supplier/product database. /liliAdministrative support to various departments of the company (accounting, technical, commercial, etc.). /li /ulh3Searched Profile /h3pThe adecuado candidate should have the following characteristics: /pulliOver 5 years' experience in Customer Sales Service. /liliValuable degree in Engineering/ Business Administration. /liliAdvanced level of English / Chinese is a plus. /liliexperience in handling customer orders and transaction processes are plus /liliAnalytical skills and strong problem solving ability. /liliExcellent negotiation skills at various levels. /liliLive in Vilafranca or surrounding areas. /liliGood skills with Excel (pivot tables, etc). /liliSage X3 ERP. /li /ul /p #J-18808-Ljbffr

📌 Customer Service (Cataluña)
🏢 Inovance Automation
📍 Cataluña