ph3Company Description /h3pWould you like to work for a company where hospitality is a work of heart and you can be all you are? /ph3Company Description /h3pWould you like to work for a company where hospitality is a work of heart and you can be all you are? Our purpose is to pioneer the art of responsible hospitality, connecting cultures with heartfelt care. With over 230,000 hospitality experts in more than 40+ hotel brands, we nurture a real passion for service and achievement beyond limits. At the Accor General Reservation Centre, we offer memorable experiences to our clients. You will be part of an international team helping guests offering them the best experience when making the reservation in the luxury hotels around the world. You will be sharing your expertise and knowledge of our spectacular, world-class locations and properties while having authentic conversations with guests. /ph3Job Purpose /h3pAs a Luxury Reservation Consultant, you will be a key member of our General Reservation Centre based in Barcelona, handling inbound booking calls and utilizing your sales skills to offer knowledgeable recommendations while reserving rooms and suites for our luxury brand hotels worldwide. You will leverage your expertise and passion for our spectacular, world-class locations and properties to engage guests in authentic conversations, driving bookings and maximizing revenue. Your ability to understand guest needs and provide tailored solutions will be key in delivering exceptional service and achieving sales targets. /ph3Your mission will be to serve as the connection between Accor and our guests through: /h3ulliResponding to guests requests in an unscripted environment, where we are known as Heartists® (Heart + Artist).



Everything we do comes from the heart, and you have the freedom be creative in your guest conversations /liliHaving authentic conversations while you book global travel experiences to luxury destinations /liliSharing your knowledge and your passion for hospitality, making thoughtful recommendations help your guests choose the right room and package for their need /li /ulh3What is in for you? /h3ulliGreat welcoming plan: You will have a specific training plan for one month that will help you to understand more about our culture, values, business and quality standards that will help you to feel comfortable and confident when taking your firsts calls. /liliInclusive and International Workplace: Join a diverse, inclusive, and enjoyable work environment where we benefit from the diversity of over 30 nationalities. /liliCollaborative Atmosphere: Engage with a team of passionate individuals dedicated to excellence. You will be joining a dynamic new team excited to meet you and welcome you aboard! /liliExclusive Discounts: Benefit from attractive discounted rates at our iconic properties worldwide. /liliDaily Meal Allowance: Enjoy daily meals with our food allowance /liliHealth Wellbeing: We provide you with private health insurance and activities to support wellness initiatives /liliIncentive Plan:



Earn rewards based on smart goals /liliGlobal Reach: Make a general impact by connecting with guests from around the world. /liliCommunity Involvement: Participate in opportunities to give back and make a positive impact in the community. /li /ulh3Qualifications /h3ulliRelevant Experience: Background in sales, customer service, hospitality, or tourism. Luxury travel experience is a plus. /liliLanguage Skills: Native or proficiency level in German and fluency in English (C1-C2). /liliTech Savvy: Comfortable with computers and new software. /liliPassion for Travel: Genuine interest in travel and hospitality. /liliActive Listener: Ability to understand and respond to guests' needs. /liliExcellent Communicator: Strong verbal and written communication skills. /liliCustomer Service: Solid understanding of service principles and best practices /liliResponsible: Strong sense of responsibility and accountability. /liliEager to Learn: Curious and eager for self-development. /liliTeam Player: Collaborative and respectful in a diverse multicultural environment. /liliAvailability : Start July 2026 /li /ulh3Location and Availability Requirements /h3ulliMust be currently legally entitled to work part-time in Spain /lili20/25 hours/week contract /liliAM PM Schedules /liliDays off during week days /li /ulh3Our Commitment to Diversity Inclusion /h3pWe are an inclusive company and our ambition is to attract, recruit, and promote diverse talent. /ppDo what you love, care for the world, dare to challenge the status quo! #BELIMITLESS What It’s Like to Work at Accor Global Reservation Centre: LK : Accor GRC Barcelona IG : GRC Barcelona TikTok : grc.barcelona /p /p #J-18808-Ljbffr

📌 Luxury Reservation Consultant ( German Speakers ) (Barcelona)
🏢 Accor
📍 Barcelona