About Nazaríes IntelligeniaWe're a Spanish technology company building reliable software solutions for organizations worldwide. Our reputation is built on high-quality products, excellent support, and long-term partnerships with our clients.We're proud to be B Corp certified, which means we balance business success with real impact on society, our employees, clients, and the environment. Our culture thrives on collaboration, continuous learning, and genuine relationships—both with clients and within our team.The RoleAs a Technical Support Agent, you'll be the first point of contact for our international client base, solving technical issues via phone and email while ensuring every customer feels heard and supported. You'll be part of a dynamic Customer Success team with a clear mission: help our clients succeed with our products.What You'll DoDeliver expert support via phone and email, solving customer issues clearly and exceeding expectationsDiagnose and resolve technical problems, documenting and analyzing each caseEscalate intelligently to our Development and Level 2 teams when needed,



maintaining fast-paced collaborationStay sharp by continuously learning from international teammates and evolving with new productsOwn the experience — customer satisfaction is your measure of successWhat We're Looking ForMust-haves:Fluent German (spoken & written)Medium-level EnglishFlexible, solution-oriented mindset with strong communication skillsQuick learner who enjoys multitasking and problem-solvingNice-to-haves:Technical support experienceKnowledge of hardware, networking, routers, mobile devicesIT or relevant technical educationLong-term availability and commitmentWhat You Get✔ Multicultural team — professionals from all over the world in a well-structured, professional environment✔ Full toolkit — all software, tools, and databases you need to succeed✔ Permanent contract — we believe in long-term relationships✔ Real benefits — health insurance, 24 vacation days + Dec 24th & 31st, restaurant vouchers✔ Growth — up to 100% financed online training (Languages, AWS, Oracle, Azure, etc.)✔ Team culture — regular team gatherings and a collaborative, supportive environmentReady to make customers' days better while growing with us?

📌 Customer Support Assistance– German Speaker (Madrid)
🏢 Nazaríes Intelligenia
📍 Madrid