ppAt the Ivoclar Group, we support dentists, dental technicians and dental hygienists both professionally in fulfilling their passion and purpose: to ensure that people have the best possible oral health care and quality of life, today and in the future. We are inspired by the knowledge that together we are better. /ppDo you want to work together with us to bmake people smile /b? Then come and join our team as bCustomer Service Representative. /bThis is a unique opportunity to be part of a bglobal and diverse environment /b. /ppWe strongly encourage applications from people with different backgrounds, perspectives and experiences. /ph3Your responsibilities: /h3ulliProcessing incoming orders, quote requests, and customer inquiries /liliMonitoring product availability, clarifying and tracking delivery dates /liliPreparing transport documents and accompanying papers for special transport from Schaan/FL /liliCreating invoices and credit notes /liliPreparing and coordinating the shipment of trade fair and course materials /liliUpdating delivery conditions /liliClarifying shipping methods /liliActing as a contact person for sales partners, end customers, regional sales managers, and subsidiaries in operational matters /liliActively supporting the field service /liliWorking closely with logistics, warehouse, and planning departments /liliProviding operational support to internal departments such as product management, key account management, customer care management, academy, RD /liliPre- and post-processing of promotions, trade fairs, and events /liliPersonally, supporting sales at trade fairs and events,



if required /liliImplementing and adhering to the guidelines of the safety manual /liliImplementing and adhering to the guidelines of the personnel manual /liliImplementing and adhering to regulatory requirements /liliActing as a role model in accordance with the corporate values of the Ivoclar Group /li /ulh3Your profile: /h3ulliBachelor’s degree in Business Administration, Supply Chain Management, Logistics, or related field (or equivalent experience). /lili2–4 years of experience in order processing, logistics coordination, or customer service. /liliExperience with ERP systems, preferably SAP and proficiency in MS Office applications. /liliStrong understanding of order management and shipping processes. /liliKnowledge of transport documentation and international shipping regulations. /liliAbility to create invoices, credit notes, and manage delivery conditions. /liliFamiliarity with trade fair and event logistics is an advantage. /liliGood English communication skills, (minimum B2). /liliStrong interpersonal skills. /liliStrong organizational and time-management abilities. /liliAbility to work collaboratively across multiple departments. /liliDemonstrated ability to act as a role model aligned with corporate values. /li /ulh3What we offer: /h3pA general role within a leading international company in the healthcare sector. /ppHigh-impact visibility in global education and marketing initiatives. /ppInternational, collaborative and inclusive working environment. /ppOpportunities for professional growth and development. /ph3Why Ivoclar? /h3pIf you are looking for a job where you can contribute actively, develop personally and professionally and make a lasting difference then this is the right place for you. As an international family business with a long-term perspective, we know that it is our roughly 3,600 employees that are the key to our success. /pullibLet’s achieve our goal together: Making People Smile /b /li /ul /p #J-18808-Ljbffr

📌 Customer Service Representative (Madrid)
🏢 Ivoclar EMEA
📍 Madrid