ph3About The Job /h3 pMandarin Oriental Ritz, Madrid is an iconic five-star hotel located in the heart of the Spanish capital, offering refined gastronomy and highly personalised service. /p pBased at bMandarin Oriental Ritz, Madrid /b, within the bFood Beverage Department /b, the bSommelier /b is responsible for delivering an exceptional wine and beverage service, advising guests, managing the wine cellar and ensuring full compliance with Mandarin Oriental quality and service standards. /p pThe role reports to the bAssistant Head Sommelier /b and the bHead Sommelier /b. /p h3As a Sommelier, Your Main Responsibilities Will Include /h3 ul liProviding professional and personalised wine and beverage service. /li liAdvising guests on wine and beverage selection, offering appropriate food pairings. /li liEnsuring flawless service execution at assigned tables or sections. /li liContributing to the creation, update and promotion of the wine and beverage list. /li liSupporting wine cellar operations: receiving deliveries, stock control, storage and preservation. /li liAssisting with ordering, inventory management and sales forecasting of wines and beverages. /li liMaintaining cleanliness and proper use of cellar equipment and tools. /li liDemonstrating full knowledge of menus, allergens and dietary requirements. /li liPreparing and serving beverages, including wines, cocktails and hot drinks, when required. /li liSupporting special events and VIP services. /li liCollaborating closely with service, kitchen and other hotel departments. /li liManaging billing and payments while ensuring a warm farewell to guests. /li liActively promoting upselling of wines, beverages and hotel services.



/li /ul h3As a Sommelier, We Expect From You /h3 ul liFormal training and/or proven experience as a Sommelier, preferably in luxury hospitality. /li liStrong knowledge of wines, beverages and food pairing. /li liExcellent guest-service orientation and communication skills. /li liAbility to work independently and as part of a team. /li liHigh attention to detail and quality standards. /li liAbility to remain calm and professional under pressure. /li liImpeccable personal presentation. /li liFull alignment with Mandarin Oriental values, Pillars and LQEs. /li /ul h3Our Commitment Benefits /h3 ul liLearning Development. Tailored learning and development programmes to support leadership growth and continuous improvement. /li liMOstay. Complimentary stays ranging from 3 to 10 nights and exclusive rates at Mandarin Oriental hotels worldwide. /li liHealth Colleague Wellness. Health benefits and wellbeing initiatives, including access to on site physiotherapy, as well as the option to enjoy private medical insurance as part of a versátil benefits scheme (approx. €48.79/month). /li liRetirement Security. Retirement plans based on length of service and additional social benefits. /li liLocal Benefits. Meals on duty, uniform and laundry service. /li liEngagement Community. Regular town halls, team events, colleague celebrations including Three Kings celebrations and retirement recognitions, volunteering opportunities, and access to a Social Fund providing support to colleagues in need. /li liSalary. Salary in accordance with the Madrid accommodation collective agreement. /li /ul h3We're Fans. Are you? /h3 /p #J-18808-Ljbffr

📌 Sommelier (Madrid)
🏢 Mandarin Oriental
📍 Madrid