ppKonecta is a leading innovative global service provider in customer management, business processes and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries. /p pFocusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions - including acquisition, retention, customer service, technical support, and collection - all based on a sustainable business model. These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies. /p pHeadquartered in Madrid, Konecta delivers general revenues of €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce. /p h3MISSION OF THE ROLE /h3 ul liHandle inbound customer contacts by phone or email /li liProvide professional and efficient customer support in a call centre environment. /li liUnderstand customer needs and provide accurate information following procedures and guidelines.



/li liResolve customer inquiries and escalates complex cases when necessary. /li liComplete tasks such as case follow-up, data entry, and request processing. /li liFollow company policies, quality standards, and data protection rules. /li /ul h3REQUIREMENTS /h3 ul liAvailable to work from our offices in Barcelona. /li liStrong communication skills and computer proficiency. /li liA proactive, solution-orientated attitude with the ability to thrive in a fast-paced environment. /li /ul h3WHAT WE OFFER /h3 ul liComprehensive onboarding training, along with regular training sessions to support your professional growth. /li liAn exceptional office location offering a unique work environment with breathtaking sea views. /li liAttractive benefits: access to a discount portal for a wide range of experiences, as well as a discount on private health insurance. /li liStrong potential for career growth and advancement within our organisation. /li /ul pWe are a company committed to equal opportunities for all genders and sexes with a strong focus on fairness in all our positions. /p /p #J-18808-Ljbffr

📌 CUSTOMER SERVICE DUTCH MARKET - HYBRID (Barcelona)
🏢 Konecta
📍 Barcelona