ph3Portuguese and Spanish, Automotive Customer Support Agent (Hybrid) /h3pLocation: Barcelona, Spain. /ph3Company Description /h3pWe are a Bosch company, but we do not produce tangible objects such as DIY tools or car parts. Service is our product. We provide services and complex technology driven solutions in the area Business Process Outsourcing, and this makes us unique in the Bosch world. We work with leading companies from the automotive, travel, tourism, building and telecommunications sectors across the world as well as other Bosch units. So besides having external client, we also work for the Bosch Group itself, helping colleagues and divisions in other areas. As part of the Bosch group, we operate in one of its four main business areas – the Building and Energy Technologies unit. /ppThere is a historical reason for it. We used to be part of Bosch Security Systems (producer of security hardware and security solutions). For them we managed for e.g. on-going product maintenance or the emergency and monitoring call center. /ph3Job Description /h3pAre you passionate about technology and cars? If so, Bosch Service Solutions is the place for you. Here, you will have the opportunity to work for a leading general motor company, assisting customers who drive automobiles, motorbikes, or use power equipment. You will provide assistance with questions on the product portfolio, import/export procedures, first-level technical support, complaints, and support with the use of the IoT technologies these vehicles are equipped with, including apps. In this role, you will utilize your language skills in Portuguese, Spanish and English, to provide outstanding customer service and support. /ppManage incoming contacts such as phone calls, emails, and letters from customers: This involves promptly and professionally handling all incoming communication from customers, ensuring that their inquiries and concerns are addressed in a timely manner.



/ppProvide information about products, resolve client queries, and explain company policies: As a customer service representative, you will be responsible for providing accurate and detailed information about the company's products, addressing any questions or concerns that customers may have, and explaining company policies in a clear and helpful manner. /ppServe as a brand ambassador and provide outstanding service to clients: As a customer service representative, you will be the face of the company, representing its values and commitment to exceptional service. You will strive to provide an outstanding customer experience, building rapport with clients and ensuring that their needs are met with professionalism and care. /ppYou bring the passion, and we'll give you the training. This role includes a company-paid training of 2-3 weeks so you can become an expert in vehicles, customer support, and internal procedures. If you are ready to embark on a new adventure with Bosch Service Solutions and have the language skills and customer service experience, we encourage you to join our dynamic and inclusive team. /ph3What we offer /h3ulliImmerse yourself in an international network and take advantage of diverse opportunities within a global employer, including training and internal growth. /liliEnjoy a full-time position with a long-term contract. /liliWork Monday to Saturday, you will be working in the following rota: 09:00 a 17:00, 10:00 a 18:00 , 11:00 a 19:00. /liliExperience the freedom of a hybrid work setup.



/liliAccess exclusive employee discounts on Bosch Power Tools and Home Appliances, perfect for your next DIY project or home upgrade. /liliThrive in a fun, rewarding working environment that encourages creativity and innovation. /liliFull training in customer service including automotive product portfolio, customer experience techniques, apps, IOT (Internet of Things) and software. /liliGet ready to learn a lot! /liliFree psychological support in English or Spanish. /liliWeekly free fruit in the office to stay refreshed. /liliAccess to private health insurance at a reduced price under Bosch’s insurance policy. /liliAnnual Christmas box. /lili32 calendar days of paid holidays per year. /li /ulh3Qualifications /h3ulliPrevious customer service experience is desirable but not essential /liliStrong problem-solving skills and ability to handle customer queries with empathy /liliPositive attitude and willingness to learn - People Person - you enjoy working in a collaborative team environment /liliTech savvy and analytical /liliC2 level in Portuguese and Spanish, Fluency in English /liliInterviews will be in English. /liliInitial training is 100% in English. /liliCandidates must be based in Barcelona and hold a NIE number. /li /ulh3Additional Information /h3pDiversity is an integral part of our corporate strategy and is anchored as one of our values in the “We are Bosch” mission statement. For us, diversity is reflected in the uniqueness of our associates, their personalities, experiences and perspectives. By including everyone and ensuring equal opportunities we unleash our full potential. We are dedicated to ensuring that our hiring processes are fair, inclusive, and free from bias. We are committed to hiring individuals regardless of culture, generation, race, religion an belief, neurodiversity, gender identity, sexual orientation, or disabilities. /p /p #J-18808-Ljbffr

📌 Portuguese and Spanish, Automotive Customer Support Agent (Hybrid) at Bosch (Barcelona)
🏢 Bosch
📍 Barcelona