pb Qualifications: /b /pullib SHIPBOARD /b Employment /lili Preferably 2-3 years b Shipboard experience /b in a similar position and in an International 5 star and luxurious establishment. /lili Excellent fluent English (verbal and written). This includes the ability to give and receive instructions in verbal and written forms and to effectively and efficiently engage with guests and crew members. Conversational in an additional language (German, French, Spanish, Mandarin). /lili Good working knowledge of Microsoft applications, Fidelio and hotel operating systems. /lili Proactive approach to problem solving. /lili Sensitivity to cultural differences and the ability to work in a wide variety of cultural contexts. /lili Strong interpersonal skills and ability to lead, motivate and develop a culturally diverse work force. /li /ul pb Duties and Responsibilities: /b /pulli Provides guests with the highest quality guest services,



demonstrating genuine concern for guests wellbeing at all times--Personalized Customer Services. /lili Ensures that all guest requests, enquiries and complaints are responded to immediately and are followed up on efficiently and to the guests satisfaction. /lili Maintains a high level of communication and feedback with the Hotel Director as well as other departments around the ship. /lili Coordinates, organizes and supervises the front office operation. /lili Displays a full and comprehensive knowledge of the ships facilities, ports of call and services. /lili Organizes and leads training sessions for all reception team members to continuously develop their knowledge, techniques, skills, guest focus and sense of service. /li /ul

📌 Guest Relations Manager (Madrid)
🏢 Silversea.
📍 Madrid