ppAs a Post-Sale Solution Architect on the GTM Business Applications team, you will serve as the critical bridge between our business stakeholders and the engineering team, driving the design and execution of scalable solutions across the full post‑sale customer lifecycle. This includes case management, entitlements, licensing, telemetry‑driven support, depot and logistics workflows, asset management, and customer support portals within the Salesforce ecosystem. /p pYou will own the end‑to‑end requirements lifecycle — from intake through solution design — and play a hands‑on role in Salesforce configuration and administration, with a deep focus on Service Cloud, customer support operations, and post‑sale experience. While this role works in close partnership with the Lead‑to‑Order and Order‑to‑Cash Solution Architect to ensure a seamless handoff where sales motions flow into post‑sale, the primary focus is on enabling world‑class post‑sale capabilities. This is not a traditional BA role; we are looking for someone who can think like an engineer and operate as a strategic partner to Support, Customer Success, Operations, and RevOps leaders. /p h3bResponsibilities /b /h3 ul liAct as the primary interface between business stakeholders (Support, Customer Success, Operations, RevOps) and the engineering team, translating business needs into actionable user stories and technical requirements /li liLead solution design sessions for post‑sale workflows, working closely with Senior Engineers to define scalable approaches across case management, entitlements, licensing, and customer support operations /li liOwn business process mapping across the full post‑sale lifecycle, including: ul liCase creation, routing,



and lifecycle management /li liEntitlement management and SLA enforcement /li liLicense tracking and management /li liAsset lifecycle management /li liDepot and logistics workflows /li liCustomer support portal design and administration /li liCustomer onboarding and post‑sale success handoff /li liRenewal and expansion support (in collaboration with Lead‑to‑Order architect) /li /ul /li liConfigure and administer Salesforce Service Cloud, including: ul liCase management, routing rules, and queues /li liEntitlement processes and milestone tracking /li liKnowledge base and self‑service portal (Experience Cloud) /li liOmni‑Channel routing and SLA escalation management /li liAsset and product tracking /li liCustomer community and support portal configuration /li /ul /li liPartner closely with the Lead‑to‑Order/Order‑to‑Cash Solution Architect to ensure a seamless handoff from sales motions into post‑sale systems and processes /li liDrive support portal strategy and implementation using Salesforce Experience Cloud, ensuring a seamless self‑service experience for customers /li liCollaborate on licensing and entitlement integrations with upstream CPQ and Order Management systems to ensure accurate post‑sale fulfillment /li liManage platform‑level administration activities including Flow Automations, Approval Rules, and core Service Cloud functionality /li liDrive sprint planning, backlog grooming, and UAT coordination in partnership with engineering teams /li liProactively identify gaps in post‑sale processes and propose scalable Salesforce solutions to improve efficiency, data quality, and user experience /li liMaintain thorough documentation of requirements, process flows,



and system configurations /li liSupport knowledge transfer and enablement across internal teams and offshore resources /li /ul h3bCandidate Profile /b /h3 ul li8+ years of overall professional experience, with 3+ years of hands‑on Salesforce Service Cloud experience /li liStrong background in post‑sale business processes including case management, entitlements, licensing, and asset management /li liProven ability to bridge the gap between business stakeholders and technical engineering teams /li liExperience in solution design and the ability to translate complex business requirements into scalable Salesforce configurations /li liDeep hands‑on experience with Salesforce Service Cloud including Case Management, Entitlements, Knowledge, Experience Cloud/Portals, and Asset Management /li liProficiency in Salesforce platform administration including Flow Automations, Approval Rules, and Service Cloud functionality /li liAI‑forward mindset with a demonstrated ability to creatively leverage AI tools and capabilities to improve workflows, accelerate solution delivery, and drive team adoption of emerging technologies /li liExcellent communication and stakeholder management skills /li liExperience working in agile/scrum delivery environments /li liBachelor's degree in Computer Science, Business, or equivalent experience /li /ul h3bRequired Certifications /b /h3 ul liSalesforce Administrator /li liSalesforce Service Cloud Consultant /li /ul h3bNice to have /b /h3 ul liSalesforce Experience Cloud Consultant /li liSalesforce CPQ Specialist (or experience working alongside CPQ/Lead‑to‑Order solutions) /li liExperience with customer success platforms (e.g., Gainsight, Totango) /li liExposure to managed packages such as Conga, DocuSign, or similar document generation tools /li liExperience with depot/logistics or field service management workflows /li liFamiliarity with CI/CD tools such as Copado, Gearset, or similar Salesforce DevOps platforms /li liExperience supporting high‑growth SaaS or data‑driven GTM organizations /li /ul pDepartment: Department /p /p #J-18808-Ljbffr

📌 Salesforce Solution Architect – Post-Sale (Madrid)
🏢 DDN
📍 Madrid