ppThe Back Office Representative is responsible for efficient day-to-day order management, including receiving customer orders from Customers in Europe, cleansing orders, removing order blocks, processing change requests, liaise with other Supply Chain functions to managing order releases. This role works with business partners in the supply chain and beyond to ensure on-time and complete delivery of goods according market specific requirements. He/She helps to drive customer loyalty and achievement of the company's sales and revenue objectives by delivering exceptional customer service across the designated area. /p pThis role is the connection between Supply Chain structure with our internal and external customer, so it is key to have a proactivity attitude to create the customer loyalty and contribute to the organization’s success /p h3Key Accountabilities /h3 pAdminister day-to-day activities of customer order management, specifically: /p ul liOversee customer orders, including order entry, document creation, stock allocation, order release. /li liUse root-cause analysis to understand key drivers of order failure in support of continuous improvement. /li liIdentify potential obstacles in the fulfillment process, and work with any stakeholders to take corrective action. /li liIdentify actions of improvement towards efficiency in order entry, minimizing manual workload /li liMaintain digital platforms to keep fast channels /li liLiaise with IT to implement the required system improvements /li /ul pDisplay a customer-centric attitude and maintain strong customer relationships, specifically: /p ul liUnderstand customer expectations and translate the voice of the customer for internal stakeholders.



First step in the supply chain is order entry and has a direct impact in Front Office activity and Warehouse efficiency. /li liIdentify and implement ways to better meet customer needs and provide superior customer service. /li /ul pEnsure clean and accurate data management and analysis, specifically: /p ul liIntegrate customer data from various reporting channels as necessary. /li liProduce and maintain reports presenting and analyzing key performance indicators. /li liSupport the preparation and review of internal and external scorecards. /li /ul pDrive continuous improvement in customer fulfillment systems and processes, specifically: /p ul liMonitor systems and processes to identify opportunities for continuous improvement. /li liDevelop and present recommended improvements to the EU Back Office Customer Manager in Customer Service /li /ul pUphold quality, safety and compliance standards, specifically: /p ul liModel adherence to quality, compliance and/or safety requirements. /li liComplete all quality, safety and compliance training within defined deadlines, and motivate others to do so. /li liReport any quality, safety or compliance incidents to the appropriate individuals and take immediate corrective action. /li /ul h3Networking/Key relationships /h3 pThis role requires frequent interaction with the members of the Front Office Customer Service teams, including the director,



managers in Customer service. Additionally, this role communicates regularly with IT, Sales and planning to resolve issues and ensure that customer expectations are met. /p h3Minimum Knowledge Experience required for the position: /h3 ul liThis role requires a bachelor’s degree, preferably in supply chain management, logistics, business administration, engineering or a related field. /li liThis role requires two to three years' experience in supply chain, logistics or a related function and at least one year of customer service experience. /li liHighly recommendable some sort of commercial/selling experience Knowledge of master data and table files a plus Advanced skills with Microsoft Office. Strong ERP (SAP) and CRM experience preferred. /li liFluent in local language, desireble fluent english and other languages will be a plus /li /ul h3Skills Capabilities: /h3 pThe adecuado candidate demonstrates the following traits: /p ul liFocuses relentlessly on customers /li liWorks well under pressure /li liWorks well in teams /li liPays attention to details /li /ul pThe ideal candidate has the following competencies and skills: /p h3Soft Skills: /h3 ul liCommunication skills, including verbal, written and presentation /li liInterpersonal skills /li liAnalytical and problem-solving skills, including the ability to conduct a root cause analysis /li liProject management skills, especially the ability to prioritize work /li liAbility to multitask /li /ul pFor audit, compliance and regulatory purposes, the legal Company name is: WERFEN SA /p h3Hard Skills: /h3 ul liProficiency in relevant software, such as ERP, CRM, EDI and Microsoft Office /li /ul /p #J-18808-Ljbffr

📌 Back Office Representative (Barcelona)
🏢 Werfen
📍 Barcelona