Experteer Overview In this role you will support thetaRay’s global customer base by ensuring reliable deployment and operation of our AI-driven AML solutions. You will handle technical escalations, communicate with clients, and stay current on product features to drive smooth onboarding and production success. You’ll work with cross-functional teams to document solutions and improve incident response, contributing to safer financial environments. This is a hands-on role in a fast-paced, global support organization with a strong emphasis on KPI and SLA delivery.Compensaciones / Ventajas
- Resolve technical escalations from Tier 1 support
- Directly communicate with customers throughout case lifecycles
- Become a product expert and stay updated on new features
- Support onboarding, implementation, and production phases including incidents and deployments




- Collaborate with Tier 3 Engineers and follow escalation flows
- Document solutions and best practices to reduce future escalations
- Participate in global On Call rotation
- Adhere to KPIs and SLAsResponsabilidades
- 2+ years in a technical support organization
- Linux system administration experience
- Networking experience
- Experience with AI-driven support ecosystems and AI workflows for triage, log analysis, and incident resolution
- Strong analytical and troubleshooting skills
- Kubernetes administration experience (Azure AKS, RedHat OCP)
- Experience with SQL databases (advantage)
- Hands-on experience with Git/Bitbucket
- Business-oriented and customer-facing
- Fluent French language skills (preferred)Requisitos principales
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📌 Site Reliability Engineer (Madrid)
🏢 Thetaray
📍 Madrid