ph3Consumer Disputes Litigations Team Lead - (Hybrid) /h3pAs you contemplate your future, you might be asking yourself, what's the next step? Start your journey with us! /ppWe're seeking a passionate, experienced Consumer Disputes Litigations Team Lead to champion customer satisfaction. In this role, you’ll lead a high-performing team managing consumer disputes litigations. By also proactively identifying legal and reputational risks, you’ll provide valuable insights to optimise processes across the business, ultimately improving the customer experience. The Consumer Disputes Litigations Team Lead role reports to the VIP Customer Communications Manager and joins the eDreams ODIGEO Communications team, which is in a strong growth environment, and will be based in our Barcelona office. /ph3Why eDreams ODIGEO /h3pJoin the world's leading travel subscription platform and one of the largest e-commerce businesses in Europe. /ppMillions of customers every year across 44 markets – 5 brands – 7M members in Prime /ppMore than 100 million searches per day - Up to 6 billion daily AI predictions(e1) /ppOver 1,600 employees – More than 60 different nationalities from all continents – 99% permanent contracts - 36 average age /ppWe're the world’s leading travel subscription platform and one of the largest e-commerce businesses in Europe. We are a tech company revolutionising the travel booking experience through our consumer insight, innovative technology, market leadership, and Prime, the world's first travel subscription program. /ph3What you will do: /h3pAs an eDOer, you will have clear objectives, great challenges and a clear overview of how your work contributes to the global company project and its customers. As a Consumer Disputes Litigations Team Lead you will be in charge of: /ph3The Role's Key Responsibilities And Tasks /h3ulliCoach, lead, and support your team members to deliver high-quality, results-oriented and innovative solutions to mitigate legal consumer risks and increase our customer satisfaction; /liliManaging the day-to-day prioritisation and workflow; /liliReport on KPIs and performance follow-up; /liliSupport your team in writing, editing, approving and distributing communication material to consumer authorities, associations, lawyers,



and other private legal practitioners; /liliCoordinate Legal inquiries with the Legal and Regulatory team; /liliCoordinate GDPR inquiries with the DPO team; /liliSupport the Manager in coordinating relationships with government and regulatory authorities in relation to our consumer cases; /liliReport identified PR risks in both national and local media to minimise negative visibility in print, broadcast, TV and online; /liliLead initiatives and projects as well as coordinate your team members on it; /liliMeasure, analyse and report on the results of initiatives, present them in a clear and effective way in order to improve the team's performance and optimise business processes, as well as implement them accordingly. /li /ulh3What you need to succeed: /h3h3Job Requirements /h3ulliDemonstrated experience in leading people and/or teams; /liliDemonstrated and solid experience in consumer and tourism disputes and litigations’ management of the Spanish regulations in a tech and online environment; /liliStrong understanding of data protection regulations; /liliPrevious consumer and tourism experience at the European level will be a plus; /liliProven track record of successfully resolving cases in both traditional and interactive consumer channels; /liliUsed to work with the Spanish electronic environment; /liliMaster in working with Google tools (G-Drive, G-Sheet, G-Slide, G-Docs); /liliNative in Spanish: writing and verbal communication skills with proven legal-writing experience (including legal argumentation and legal bases); also Catalan will be a plus; /liliEnglish at a professional level is a must. /li /ulh3Personal skills: /h3ulliPassion for the travel industry; /liliKnowledge of relevant industry best practices would be beneficial; /liliLeadership, open communication and teamwork; /liliExcellent acute sense of judgement, tact, diplomacy, and crisis communication; /liliExcellent analytical and problem-solving skills to identify potential legal and reputational risks; /liliCustomer-centric with the ability to manage multiple priorities and initiatives, and handle deadlines in a fast-paced environment; /liliPassionate mindset and eager to learn with a great teamwork attitude; /liliMust be results-oriented,



and organised with a holistic vision focused on automation and continuous improvement; /liliHigh ability to negotiate on a win-win perspective and strong conflict resolution skills; /liliRequired availability and commitment to handle crisis business needs. /li /ulh3Valuable: /h3ulliKnowledge of other languages would be a plus (mainly Catalan); /liliGDS Amadeus, Galileo knowledge or others will be a plus; /liliUsed to work with Slack or Teams; /liliKnowledge of Data Studio, SQL and GA will be a plus. /li /ulh3What's in it for you? /h3h3The Best Talent Deserves The Best Benefits /h3ulliA rewarding Compensation package! Prime Plus membership, competitive salary and benefits package, including adaptable benefits, performance-based bonuses, birthday day off, discounts and partnerships and relocation support. /liliContinuous learning to fuel your growth and explore new horizons! Learn and grow with free Coursera access, soft skills workshops, tech training, leadership development, and more. Plus, enjoy a great onboarding program. /liliGrow opportunities to empower your career, and unleash your potential! Personalised career paths and the eVOLVE Program will help you discover, grow, and thrive. Internal mobility opportunities let you pursue horizontal career changes and promotions. /liliYour Well-being is our priority. Embrace Freedom and Flexibility! At eDO, we value flexibility, employee care, and transparency. We offer a hybrid home-office model focused on outcome, not time-in-seat. You'll be able to find the right work-personal life balance that suits you best. /liliWork hard, party hard! We believe in having fun and connecting with colleagues! Join eDO for after-work events, padel tournaments, parties, and more. Create communities based on your passions, like sports and music. Come to work as you are, with no dress code, and enjoy free fruit, coffee, and tea at our offices. /liliEnjoy a dynamic and healthy environment! Be innovative, take risks, and share your ideas. Our diverse and open-minded teams support high performance, learning, and growth. You'll work in an Agile mindset environment with recognition at our core. /li /ulpWe are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. Our people are the key to our success. Each one of them is unique in their own way and the respect for their uniqueness is and will always be a passion and motivation. /p /p #J-18808-Ljbffr

📌 Consumer Disputes & Litigations Team Lead- Spanish (Hybrid) (Barcelona)
🏢 Edreams Odigeo
📍 Barcelona