Experteer Overview
In this role you will support thetaRay’s global customer base by ensuring reliable deployment and operation of our AI-driven AML solutions. You will handle technical escalations, communicate with clients, and stay current on product features to drive smooth onboarding and production success. You’ll work with cross-functional teams to document solutions and improve incident response, contributing to safer financial environments. This is a hands-on role in a fast-paced, global support organization with a strong emphasis on KPI and SLA delivery.

Compensaciones / Incentivos
• Resolve technical escalations from Tier 1 support
• Directly communicate with customers throughout case lifecycles
• Become a product expert and stay updated on new features
• Support onboarding, implementation, and production phases including incidents and deployments
• Collaborate with Tier 3 Engineers and follow escalation flows




• Document solutions and best practices to reduce future escalations
• Participate in global On Call rotation
• Adhere to KPIs and SLAs

Responsabilidades
• 2+ years in a technical support organization
• Linux system administration experience
• Networking experience
• Experience with AI-driven support ecosystems and AI workflows for triage, log analysis, and incident resolution
• Strong analytical and troubleshooting skills
• Kubernetes administration experience (Azure AKS, RedHat OCP)
• Experience with SQL databases (advantage)
• Hands-on experience with Git/Bitbucket
• Business-oriented and customer-facing
• Fluent French language skills (preferred)

Requisitos principales
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📌 Site Reliability Engineer (SRE) (Madrid)
🏢 Thetaray
📍 Madrid