The International Business Process Analyst supports the Operations and Transformation agenda by analyzing, designing and improving end‑to‑end business processes across multiple geographies, with a strong focus on Italy and France.

La información a continuación detalla los requisitos del puesto, la experiencia esperada del candidato y las cualificaciones correspondientes.

The role acts as a bridge between Operations, Servicing, IT/Data and Management, ensuring processes and reporting are scalable, efficient and aligned with the NPL business model.

Key responsibilities

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- Analyze and improve operational and servicing processes across the full NPL lifecycle (boarding, servicing, recoveries, disposals, reporting).

- Support process harmonization and standardization across countries, adapting to local regulatory and operational specifics.

- Act as a process and analytical reference for international teams, especially Italy and France.

- Support management decision‑making through data analysis, KPIs,



dashboards and performance reviews.

- Translate business needs into clear functional requirements for IT, Data and reporting teams.

- Work cross‑functionally with Operations, Servicing, IT, Data/BI and Finance.

Required profile

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- Engineering degree (industrial, management, civil, computer or similar).

- Strong analytical and problem‑solving skills.

- Proven experience in the NPL / Special Servicing business (mandatory).

- Hands‑on experience with operational processes, servicing platforms and portfolio data.

- Advanced Excel skills; experience with KPIs and large datasets.

- International exposure or multi‑country operational experience is a strong plus.

Personal skills

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- Structured and detail‑oriented mindset. xqbhyrx

- Strong communication skills across cultures and seniority levels.

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📌 PMO (NPL) (Madrid)
🏢 Copernicus
📍 Madrid