ppLed by Rodolphe Saadé, the CMA CGM Group, a integral leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air, and logistics solutions. /ppCommitted to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050. /ppThrough the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world. /ppPresent in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located. /ppMore information: /ppFor our office in Barcelona, we are looking for a: bCustomer Service Professional (f/m/d) /bin Spain and reporting to the Customer Care Supervisor. /ph3THE ROLE AND MISSION: /h3ulliCoordinate internally and/or respond to customer queries related to shipment /liliMonitor shipment according to customer status and track and trace upon delivery /liliMaintain daily,



weekly and monthly reports/dashboards to stakeholders /liliParticipate to the promotion of relevant products or services when talking to customers /liliContact customers and manage/ coordinate system modifications when needed /liliGive guidelines and support booking or VIP/Special desk teams on all topics (process, dispute, customer profiles, etc.) if applicable /li /ulh3SKILLS: /h3ulliCustomer knowledge /liliKnowledge of the legal and/ or regulatory frame /liliKnowledge of commercial policy and offers /liliCustomer service/ user support /liliHygiene, safety and environment rules /liliBooking /liliCommercial relation /liliCustomer invoicing /liliEnglish Portuguese /liliSoftware / IT Applications /li /ulh3OUR VALUES: /h3pCMA CGM Group is proud to define itself as a family business built on strong human values. /pulliExcellence /liliExemplarity /liliImagination /liliBoldness /li /ulpCMA CGM respects, supports and values diversity in all forms. We seek to avoid discrimination and are committed to equal opportunities for all our employees. /ppOur long-held inclusive policy improves performance, creates growth opportunities for all, aligns with our customer's values and enhances employee engagement. /ppJoin us and discover a world of opportunities. /p /p #J-18808-Ljbffr

📌 Customer Service Professional - (Temporary Position) (Cataluña)
🏢 CMA CGM
📍 Cataluña