ppWe are looking for a highly motivated individual to join our AI Special Forces team. A person who is passionate about delivering fast, effective, and high-quality support to clients, and is driven by the potential of technology and AI. This role is perfect for someone who loves solving problems, is highly organized, and has a strong interest in technology and AI. /ppAs an AI Special Forces Specialist, you will play a critical role, acting as the first line of defense when clients encounter issues with their AI agents or need to integrate them with external systems. You’ll work directly with customers to resolve questions, troubleshoot technical problems, and collaborate with internal teams (CS, Onboarding, Product, and Engineering) to ensure issues are resolved promptly and thoroughly. Your work is key to maintaining strong client relationships and ensuring satisfaction with the Darwin AI experience /ph3In This Role, You Will /h3ulliRespond to customer inquiries via WhatsApp, email, and Slack, ensuring fast responses and high customer satisfaction. /liliTroubleshoot and resolve technical problems, especially those related to AI behavior, configuration, and API integrations /liliMonitor and act on alerts from internal tools like Slack channels and customer feedback submitted in the Darwin platform /liliWork closely with Product and Engineering teams, escalating complex issues and contributing to product improvements. /liliDocument support activity in the appropriate platform, maintaining accurate logs of issues and resolutions. /liliIdentify recurring issues and contribute to internal documentation and FAQs.



/liliCollaborate with the Customer Success and Onboarding teams to ensure a seamless customer experience. /liliAudit AI conversations to detect bugs or opportunities for improvement. /liliEnsure that all critical feedback and issues are resolved within the SLA. /li /ulh3Requirements /h3ulliExperience in Customer Support, Technical Support, or Helpdesk roles, ideally in SaaS or tech environments. /liliStrong troubleshooting skills and ability to resolve issues efficiently. /liliFamiliarity with AI behavior, JSON structures, and state machines (training provided). /liliExperience with AI configuration, WhatsApp, APIs, and third-party integrations. /liliKnowledge of process automation; experience with Zapier is a plus. /liliProgramming knowledge, especially in Python, is a plus. /liliAbility to explain technical concepts clearly to both technical and non-technical audiences /liliHighly organized, with the ability to manage multiple support cases at once. /liliStrong written and verbal communication skills. /liliA customer-first mindset with a genuine desire to help clients succeed. /liliA team player with adaptability in fast-paced environments. /liliPassion for technology, AI, and continuous learning. /li /ulh3Benefits /h3ulliLanguage Classes: Access to language classes (English, Portuguese, Spanish) to enhance communication skills. /liliOpenAI or Gemini Premium License: Complimentary access to an OpenAI premium license for personal or professional use. /liliPaid Time Off: Enjoy 25 days/year of paid vacations and holidays to recharge and maintain a healthy work-life balance. /liliHybrid Work: We meet 2 days/week in our offices, the rest of the time you can work remotely from wherever you like! /li /ul /p #J-18808-Ljbffr

📌 AI Specialist (Barcelona)
🏢 Darwin AI
📍 Barcelona