ppbPayXpert /b is a pioneer in omnichannel payments and a subsidiary of the Société Générale group. We serve a diverse array of local and international brands both online and in-store, spanning various sectors. At the heart of our vision is the creation of a payment ecosystem that fosters an inclusive commerce experience for all. /p pWe have developed services that focus on revenue optimisation, performance enhancement, fraud prevention, and seamless payment orchestration. Our expertise extends to cross-border payments and alternative payment methods such as Alipay+ and WeChat Pay. Furthermore, our solutions are designed with accessibility in mind, offering features that cater to the visually impaired, ensuring everyone can engage in the modern commerce landscape. /p pThe Technical Customer Support Manager is responsible for leading and developing a multi-level customer support function within a fast-paced, technology-driven environment. /p pThe role ensures effective handling of customer incidents, supports reliable system performance, and contributes to a consistent and high-quality service experience across the customer lifecycle. /p pCombining operational leadership with strong technical understanding, the position requires the ability to engage in technical troubleshooting when needed, interpret integration behaviour, and support teams in resolving complex issues. /p pWorking closely with cross-functional stakeholders, the role plays a key part in strengthening processes, improving service delivery, and building scalable support capabilities aligned with business growth. /p h3Key Responsibilities /h3 ulliLead and develop a multi-level customer support function, ensuring effective collaboration across frontline and technical support teams /liliOversee the resolution of customer incidents, ensuring issues are handled efficiently, prioritised appropriately, and escalated when required /liliAct as a senior point of escalation for complex or high-impact technical cases, supporting teams in diagnosis and resolution /liliMaintain the ability to engage directly in technical troubleshooting when needed, including analysing integrations, reviewing logs and interpreting API behaviour /liliEnsure a high standard of support during merchant onboarding and post-go-live phases, contributing to a smooth and reliable customer experience /liliMonitor operational performance through defined KPIs, identifying trends,



risks and opportunities for improvement /liliWork closely with Engineering, Product and other internal teams to ensure alignment between technical capabilities and customer needs /liliDrive continuous improvement across processes, tools and workflows, enhancing efficiency and service quality /liliSupport the development of internal knowledge, documentation and best practices to strengthen overall team capability /liliContribute to building a scalable, structured and high-performing support organisation in a fast-paced environment /li /ul h3Requirements /h3 ulliBachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience) /lili6–8+ years of experience in technical support, integrations, or fintech environments /lili3–5+ years of experience managing customer support or technical teams /liliStrong ability to read, understand and work with code (PHP and JavaScript required), including analysing and validating integration-related issues independently /liliExperience working with support tools, CRMs or ticketing systems /liliExperience in high-growth or international environments is a strong plus /liliFluent English required (French is a plus) /li /ul h3Strong hands‑on understanding of: /h3 ulliPayment gateways and acquiring /liliPayment lifecycle (authorisation, authentication, capture, settlement, refunds) /liliAPIs and integration patterns /li /ul h3Proven experience in: /h3 ulliIncident management and escalation handling /liliRoot cause analysis in technical environments /liliCross‑functional collaboration /li /ul h3Our Culture Ways of Working /h3 pOur culture is built around people, ownership and continuous progress. We strive to create an environment where individuals feel trusted, supported and challenged to grow, with regular feedback and meaningful follow-up. /p pWe value collaboration over hierarchy. Ideas can come from anywhere, and every voice matters; we expect our teams to contribute, challenge and shape the way we work. /p pWe are strongly product-oriented,



with a hands‑on mindset and a genuine openness to new ideas. Innovation is not limited to specific teams; it is a shared responsibility. /p pWe believe in continuous improvement over perfection. Each quarter, we actively look for ways to optimise our processes, enhance our solutions and raise the bar as an organisation. /p h3At PayXpert, we want you to grow, feel valued and enjoy your work experience. Here’s what we bring to the table: /h3 h3Compensation Stability /h3 ulliCompetitive salary package with a permanent contract /liliFlexible working hours and a wellbeing-focused intensive summer schedule. /li /ul h3Work Environment Flexibility /h3 ulliHybrid working model /liliInternational, diverse and collaborative teams across Spain, France the UK /liliRegular engagement events to build strong connections /li /ul h3Growth Career Development /h3 ulliReal ownership and visible impact on key HR initiatives /liliContinuous learning opportunities tailored to your development plan /liliFree language courses (Spanish, French, English) to support your general career /liliInvolvement in exciting and innovative fintech projects /li /ul h3Recognition Rewards /h3 ulliEmployee referral bonus program /li /ul pWe believe in equal employment opportunity, a culture built around gender-balanced development opportunities for our professionals, a flexible and healthy working environment, and general equality in the workplace. /p pThe personal data collected is intended for PAYXPERT and used to process your application with a view to possibly offering you an employment contract. It is intended for use by the departments responsible for recruitment. This information will be kept for a maximum of 2 years if your application is not successful. In accordance with Regulation (EU) 2016/679 of 27 April 2016 on the protection of personal data, you have the right to access, rectify, delete, portability and limit the Processing of Data concerning you. You may also, for legitimate reasons, object to the Processing of your Data. You may exercise your rights by contacting our DPO at the following address or at the following postal address Av. Diagonal 440, 08037 BARCELONA,SPAIN. For more information on the Processing of your Personal Data by PAYXPERT, please consult our privacy policy available on our website at the following address: privacy-policy/. /p /p #J-18808-Ljbffr

📌 Technical Customer Support Manager (Cataluña)
🏢 Payxpert
📍 Cataluña