About Us¿Tiene su CV preparado? Si es así y confía en que este es el puesto ideal para usted, asegúrese de enviar su solicitud lo antes posible.Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact.We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem.Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.At Perk, we’re driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team.Visit to learn more.At Perk, we’ve scaled to $1bn in travel transactions. We have the tech, and we have the volume. Now, we need consistency. We are looking for a Sr Quality Specialist to join the QA Team, to bridge the gap between our HQ culture and our global BPO network. You won't just be checking numbers and marking tickets; you will be the guardian and voice of the customer on how Perk services its customers in 8 countries simultaneously. You are one of the key people who ensure that a complex travel itinerary fixed by an agent in Manila feels just as seamless as one fixed in Barcelona or Birmingham. In this role, you will be a key driver of quality across our outsourced hubs, analysing performance trends, coaching vendor QA teams, and collaborating with cross-functional stakeholders to enhance service quality globally.The Role OverviewQuality Monitoring & InsightsCoaching & TrainingProcess ImprovementKey responsibilitiesQuality Monitoring & InsightsMonitor QA performance across outsourced vendor hubs and identify trends, gaps,



and improvement opportunities.Analyze data from multiple sources to pinpoint areas for process enhancements, training, or operational improvements.Track quality metrics, ensuring alignment with internal standards and providing actionable insights to leadership.Coaching & TrainingDeliver quality training and support to QA Specialists, Team Leaders, and key vendor staff to align them with Perk’s quality standards.Organize calibration sessions to maintain scoring consistency and alignment across vendor teams.Serve as a subject matter expert, offering guidance to vendor teams and internal stakeholders on QA best practices.Process Improvement & ComplianceIdentify and resolve quality-related issues across outsourced vendors to ensure adherence to internal QA processes.Collaborate with cross-functional teams, including CX, Operations, Training, and other CI teams, to implement improvements and optimise the QA process and agents' performance across the network, regardless of the language.Represent QA in weekly business reviews, communicating key outcomes and insights to stakeholders.Reporting & ToolsBuild and maintain QA scorecards, dashboards, and reports to track vendor performance and highlight trends.Stay up to date with industry best practices and trends to continuously enhance QA processes across global hubs.What We’re Looking ForProven experience in customer care, quality assurance, or vendor management environments, ideally in a general context.Familiarity with QA/QM tools and systems for monitoring, reporting, and process optimisation.Strong analytical skills with experience using data to drive performance improvements.Excellent communication and collaboration skills to work effectively with internal teams and outsourced vendors.Fluency in German and English. (Mandatory)Preferred SkillsKnowledge of QA best practices in customer care and vendor operations.Experience leading coaching or training sessions.Experience within the travel industry.Proficiency with Zendesk.Strong organizational, problem-solving, and time management skills.Ability to work in a fast-paced,



evolving environment and manage multiple priorities effectively.What we offerReceive competitive compensation and equity ownership in PerkRest and recharge with our generous allocation of vacation days plus public holidaysTake control of your physical health with your choice of private healthcare or a gym allowanceKnow that your loved ones are protected financially through your Life Insurance if the worst were to happenJoin our unforgettable Perk events, including our spectacular annual summer partyAlways feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved onesMake your money go further with our flexible compensation planFocus on your family with 17 weeks’ paid parental leave during your child’s first yearContribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causesBroaden your horizons with up to 20 Work from Anywhere days per yearNurture your language skills with in real-life English, Spanish and Catalan lessonsFollow your passions and take a four-week, fully paid sabbatical once you reach 5 yearsLet us help you move to one of our hubs with relocation supportHow We WorkAt Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. This role requires you to be based within commuting distance of our hubs. We believe in the value of meeting in real life to improve connectivity, productivity, and collaboration.For certain roles, relocation support is available. English is the official language at the office. Please submit your resume in English. Include an updated portfolio and/or resume.Perk is a global company with a diverse customer base, and we want to reflect that. We’re an equal opportunity employer, welcoming all regardless of appearance, origin, or background.Protect Yourself from Recruitment ScamsAll official communication from Perk will come from email addresses ending in @ or @ , our verified social channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps. xcskxlj If you receive a suspicious message, please do not respond and forward it to security at perk dot com for verification.#J-18808-Ljbffr

📌 Contact Centre - Senior QA Specialist - German Speaker (Barcelona)
🏢 Talent
📍 Barcelona