Minor Hotels is a global hospitality group operating over 550 hotels, resorts and residences in 56 countries across Asia-Pacific, the Middle East, Africa, the Indian Ocean, Europe and the Americas. As a hotel owner, operator and investor, Minor Hotels fulfils the needs and desires of today’s global travellers through its diverse portfolio of eight hotel brands – Anantara, Avani, Elewana, NH, NH Collection, nhow, Oaks and Tivoli. Minor Hotels Europe & Americas is responsible for more than 350 properties in 30 countries and plans to grow across all segments with a focus on its upper‑upscale and luxury brands.

Por favor, asegúrese de leer completamente el resumen y los requisitos de esta posibilidad de empleo que se detallan a continuación.

Location: Madrid, ES Spain

Functions

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- Continuous evaluation, through listening, monitoring, etc.

- Feedback individual/group sessions with agents.

- Management, coordination and continuous monitoring of the team of agents.

- Creation and monitoring of action plans to achieve objectives.

- Constant reporting to platform managers.

- Control of the sizing and balance of the workload.

- Resolution of doubts and incidents.

- Team management and motivation.

- Quality management.

What we are looking for

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- Experienced call centre coordinator for a team of agents.

- Orientation toward objectives and results.

- Native/Bilingual level of English.

- Strong communication skills, persistence, ability to work in the face of challenges, initiative and decision‑making, with leadership capacity.

- Teamwork.

- Goal‑driven, determined person able to meet deadlines and work well under pressure.

- Ability to effectively multi‑task and juggle multiple responsibilities at once.

- Organised and methodical person.

- Critical thinker and problem‑solving skills essential.

Offered

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- Integration into a dynamic team focused on excellent service.

- Remuneration according to the position.

- Continuing training plan to enhance professional development.

- Access to the e‑learning training platform.

- Commissions as a percentage of objectives.

- Possibility of functional, national and/or international mobility.

- Incentives and benefits plan.

- Ticket Restaurante.

Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. xqbhyrx We warmly welcome individuals from all backgrounds and abilities.

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📌 Coordinator CRO Madrid
🏢 Hesperia Group
📍 Madrid