Semrush is a brand visibility platform, empowering marketers to command their online presence and create measurable impact. We unify SEO authority and AI visibility, so brands are found, cited, and chosen everywhere search happens. That’s how Semrush gained the trust of over 28 million users—from scaling startups to Fortune 500 companies.Haga clic en "Solicitar" a continuación para enviar su candidatura. Asegúrese de que su CV está actualizado y de que ha leído primero las especificaciones del puesto.Here, you own the way you work, but we move as one unbeatable team.We don’t just lead the market, we’re busy creating the world where Semrush is an unfair advantage for every marketer.We move fast in ways to help you grow. Here, you have room to experiment, keep what works, and learn quickly from what doesn’t.Ready to share our ambition and make an impact? Then, this role may be for you.About The RoleThe Customer Success Lead Trainer is responsible for designing and delivering high-impact training programs that enable Customer Success teams to confidently drive customer value through the Semrush Enterprise platforms.This role focuses on training delivery, product education, and capability development, ensuring Customer Success teams remain fluent in Semrush’s evolving product portfolio and enterprise capabilities.Working closely with the Customer Success Enablement Manager, this role will translate enablement strategies into engaging training programs, certification pathways, and skill development experiences for Customer Success Managers globally.Key ResponsibilitiesTraining Program Development & DeliveryDesign and deliver engaging training programs for the Customer Success organization, including:Instructor-led trainingVirtual workshopsProduct deep divesInteractive learning sessionsCreate Engaging Learning ContentPresentationsTraining decksWorkshopsVideosHands‑on product simulations.Deliver recommendations and optimizations for the Customer Success programs to ensure ongoing improvementRole-Based Onboarding & Skill DevelopmentSupport the build and management of role‑based onboarding programs that decrease ramp time and accelerate productivity for Customer Success team membersDevelop structured everboarding programs that support continuous skill developmentProduct Enablement & ExpertiseEnsure Customer Success teams maintain strong expertise across Semrush products, features, and customer use casesPartner closely with Product and Product Marketing teams to stay current on product updates and translate them into practical trainingCertification & Learning ProgramsBuild and maintain internal training and certification programs that validate Customer Success product and platform expertiseDevelop learning paths that support both individual contributor and manager developmentPerformance Improvement & CoachingDeliver training initiatives designed to improve Customer Success performance and customer outcomesProvide coaching and learning support to Customer Success team membersTraining Measurement & OptimizationTrack and measure training program success using performance metrics and feedbackContinuously iterate training content to improve learning effectiveness and engagementAbout YouMove together. Raise the bar. Learn fast—grow faster. That’s the default. And here’s what else is needed to succeed in this role:Required Qualifications3+ years of experience delivering training, enablement, or learning programs in a SaaS environmentBachelor Degree or equivalentExperience designing role‑based onboarding and training programs.Strong facilitation skills and ability to deliver engaging training to general teamsExperience building training materials such as presentations, workshops, and videosAbility to translate complex product concepts into clear, practical learning experiencesExcellent communication, collaboration, and presentation skillsPreferred QualificationsExperience working with Semrush platforms, marketing technologies or data platformsExperience training Customer Success or technical SaaS teams.Familiarity with enablement tools such as Highspot, Mindtickle, Gong, Salesforce, or LMS platformsExperience leveraging AI‑powered productivity and knowledge tools (e.g., NotebookLM, ChatGPT, Claude,



or similar) to enhance training development, knowledge management, and enablement workflowsExperience developing certification programs or learning academiesAbout The PerksUnlimited PTOHobby & team building budget allowanceEmployee Support ProgramLoss of family member financial aidEmployee Resource GroupsA Little More About UsSemrush (NYSE: SEMR) is the leading brand visibility platform, empowering marketers to command their online presence and create measurable impact.Built on the industry’s most expansive proprietary dataset, Semrush delivers AI‑driven insights across GEO, SEO, Agentic Search Optimization, content marketing, paid media, and social strategy. The company was founded in 2008 and is headquartered in Boston, MA with a global presence across North America, Europe and Asia.We’ve built something people are proud to be part of. And the awards agree: Great Place to Work, DEI Workplace, Diversity Champion Award, International Inclusion Award, Most Women Friendly Employers, Best Place for Working Parents. All thanks to 1700+ employees who build the company every day.About Our Diversity, Equity, And Inclusion CommitmentsSemrush is an equal opportunity employer. Building a better future for marketers around the world unites people from all backgrounds. Even if you feel that you don’t 100% match all requirements, don’t be discouraged to apply! We are committed to ensure that everyone feels a sense of belonging in the workplace.We do not discriminate based upon race, religion, creed, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, age, ancestry, physical or mental disability, or medical condition including medical characteristics, genetic identity, marital status, military service, or any other classification protected by applicable local, state or federal laws. xcskxlj Ready to be a part of this mission? Join us!#J-18808-Ljbffr

📌 Customer Success Trainer (Customer Success Training and Enablement Team) (Madrid)
🏢 Talent
📍 Madrid