ppUnilabs is on a journey to implement a new technology operating model, with a focus on centralising core services while retaining local expertise, optimizing supplier relationships, and aligning technology and location strategies. The aim is to enhance service delivery, improve efficiency, and support Unilabs' future long-term goals. /ppThe lead on End User Services is responsible for Endpoint Management. The role requires significant experienced in the capabilities and management of the Microsoft endpoint environment of on-prem infrastructure, cloud-based services, and various endpoint configurations including OS, Corporate Applications, Azure AD, 365 Endpoint Management suites. Expertise is required to translate our diverse end-users' needs and business demands into clear global technical design, policy, improvements, and issue resolution. /ppThe role requires the individual to be autonomous and detail-oriented technical service manager able to manage suppliers, budgets, and resources with a mature level of interdependent leadership and an understanding of user-centric IT Infrastructure services to join our excellent team. As the technical service manager, you will be responsible for overseeing area budgets and technical topics and actively collaborating with the Technology Centres of Excellence (CoE) and markets in the technology roadmap. /ph3Key Responsibilities /h3pOperational Governance and Service Management: /pulliOversee the day-to-day technology operations within the CoE, with a strong focus on delivering exceptional end-user support /liliChampion our new technology Target Operating Model by modelling our new ways of working and driving continuous improvement initiatives that optimise service quality and reduce costs. /liliWork with Service Management and Service Desk teams to manage SLAs and OLAs with key partners and ensure that services are optimized, operational backlogs are minimized, and services are delivered with minimal disruption. /liliManage escalations and liaise with third-party suppliers to ensure high-quality operational services. /liliEnsure suitable and optimal operational day-to-day governance with suppliers, resources, and team members. /liliProvide weekly and monthly service reports on performance, incidents, changes, etc.



/liliSupport in the transformation of the services and technology roadmap and deliver against agreed timelines and key milestones /liliEnsure ITIL compliance by adhering to and help improve process as problem management, continuous improvement, knowledge management, change management and service management in general terms. /liliBuild and deliver within defined budgets /li /ulh3Technical Implementation And Management /h3ulliTake ownership of managing, implementing, and documenting the technical solutions related to ConnectWise, Azure AD, Endpoint Management (Intune), Identity and Access Management (SSO), Microsoft 365 (Exchange, SharePoint, Teams, Security). /liliGlobal IDAM, design, develop and maintain. /liliEngage with software and hardware vendors to address complex issues and develop strategic roadmaps. /liliDesign life cycle processes including the recommendation, deployment, standardization, maintenance, and replacement of current and emerging PC technologies. /liliBe subject matter expert for workplace related technical engagements /liliUnderstand common workplace challenges and build creative solutions using the varied tools at your disposal. /li /ulh3Collaboration And Communication /h3ulliWork with the wider business to leverage cost efficiencies /liliBe versátil and agile, and able to adapt to changing requirements, schedules, and priorities. /liliContribute to relevant governance and steering forums to secure operational advisory for the IT service area. /liliExcellent writing, planning, budgeting, estimating, and presentation skills. /li /ulh3Requirements /h3pTechnical Expertise: /pulli10+ years' experience and understanding of end-user technology architectures, including infrastructure, security, data, network, devices, and collaboration (preferably in a Microsoft-based environment). /liliExtensive experience with workplace tools like Intune, and other modern workplace technologies (including imaging, scripting, patching, packaging, and deployment).



/liliStrong working knowledge of Microsoft 365 and Endpoint Management services, and all required tools and products. /liliExperience integrating cloud-based offerings into desktop environments. /liliGood understanding of the features and security components of Windows desktop operating systems (Windows 10, Windows 11, and Windows Virtual Desktops). /liliGood understanding of authentication mechanisms such as ADFS and Directory Services (Active Directory, Group Policy). /liliAwareness of Microsoft licensing structure and benefits/opportunities of different bundles. /li /ulh3Service Management And Leadership /h3ulliDemonstrable examples, metrics, and proven experience in structuring services. /liliDeep understanding of workplace environments and workplace servicing management processes, approaches, tooling, and impacts. /liliAbility to determine business strategies, principles, and requirements, scope, design, and implement desktop upgrade, standardization, and rollout projects. /liliExperience working with multiple device types (e.g., desktop, laptop, tablets). /liliMicrosoft Certification across different subject areas (highly desired). /liliStrong skills in analysis, documentation, and decision-making. /liliSelf-starter, team player, and good communicator. /liliFluent in English, spoken and written /liliPassion for fulfilling business needs in the IT service area and enthusiasm for developing the company business /liliA highly collaborative and true team player. /liliProactive with a positive, solutions-focused mindset. /liliComfortable working at pace, consistently delivering to deadlines, and stable under pressure. /liliAbility to work effectively in a cross-cultural environment /liliExcellent interpersonal skills with ability to appropriately engage and influence change at all levels /liliResilient and adaptable to change /liliAbility to project manage and is delivery focused /li /ulh3Benefits /h3ulliHybrid working model (Porto/Barcelona office remote flexibility) /liliOpportunity to work on Swiss-market healthcare and laboratory platforms with real clinical impact /liliInternational, collaborative, and regulated product environment /liliCompetitive compensation and benefits /liliLong-term ownership of a strategic healthcare product /li /ul /p #J-18808-Ljbffr

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