ph3Job Description /h3 pPioneer of online flash sales since 2001 and key player in European e-commerce, bVeepee /b collaborates with over 7,000 brands to offer highly discounted products available for a limited time. Operating across various sectors, including fashion, home, wine, travel or beauty, Veepee achieved a turnover of 3.3 billion euros incl. VAT in 2024 and employs 5,000 staff members across 10 countries. /p pAs a Support Development Engineer, you will join the Support L2 team, a transversal function that acts as a bridge between support agents and L3 development teams. The role combines 50% advanced incident resolution and 50% development of small features, internal tools, and automations, with the goal of increasing the support team's technical autonomy. /p h3Tasks /h3 h3Support (50%) /h3 ul liResolve advanced L2 tickets: database usage, SQL queries, source code review /li liInvestigate complex incidents, access the code, and understand how it works /li liApply targeted code changes to resolve incidents /li liStandard ticket management: validate, qualify, and track incidents through to resolution /li liProvide second-line support to users and other support teams /li liManage and maintain product catalog/taxonomy attributes across internal platforms /li liModify and administer Freshdesk at the scripting/code level /li liKeep technical documentation up to date: L2 articles, specifications, user guides for bug fixes and new features /li /ul h3Development (50%) /h3 ul liCreate endpoints for the team's internal platforms and tools to streamline manual L3 tasks /li liFix bugs and handle small development tasks across the team's product scope (PHP and/or .NET) /li liBuild internal support tools /li liDevelop AI-powered tools for Support (MCP projects)



/li liContribute ideas and prototypes for applying AI to support processes /li /ul h3Must Have Skills /h3 ul liKnowledge of PHP with frameworks like Symfony or C# and .NET Core frameworks /li liStrong knowledge of SQL (joins, diagnostic queries) and familiarity with PostgreSQL /li liAbility to read/understand code and troubleshoot to eliminate bugs /li liAbility to document and communicate technical solutions to non-technical users /li liExcellent analytical skills, autonomy, and initiative /li liStrong interpersonal skills, comfortable working with cross-functional, interdisciplinary teams /li liExperience using version control systems like Git and comfortable working with branches /li liFluent written and spoken English /li liProactive, versatile, and not afraid of challenges or moving between code and user-facing support /li /ul h3Nice to Have Skills /h3 ul liPrevious experience in L2/L3 technical support roles /li liExperience monitoring deployments/products through Kibana and Grafana /li liExperience with product taxonomy/catalog management /li liInterest or experience in applied AI / automation (MCP, AI-assisted scripting) /li liExperience with Freshdesk or similar ticketing platforms /li liExperience in frontend technologies such as React, Vue, CSS /li liKnowledge of DDD/Hexagonal Architecture /li /ul h3Benefits /h3 ul liVariable bonus /li liThe dynamic and creative environment within international teams /li liThe variety of self-education courses on our e-learning platform /li liParticipation in meetups and conferences locally and internationally /li liFlexible Office with up to 2 days at home /li /ul h3Equal Opportunity /h3 pFor the service of diversity and inclusion, Veepee is committed to reviewing all applications received on an equal basis. /p pFor more information about our ecosystem: /p pYou can read more about our use of your data and your rights by reading our recruiting privacy policy: /p /p #J-18808-Ljbffr

📌 Application - Support & Development EngineerFreelance (W/M/X) (Bellprat)
🏢 Veepee
📍 Bellprat