OverviewSea uno de los primeros solicitantes, lea la descripción completa del puesto a continuación y luego envíe su candidatura para que sea considerada. Who We AreHave you ever booked a hotel online? Then you’ve probably used D-EDGE without knowing it.Mission : Every day, we help more than 18,000 hotels worldwide to develop their online visibility and sales through leading-edge cloud-based e-commerce solutions. As a subsidiary of the Accor group, D-EDGE simplifies the life of independent hotels and hotel chains alike.Figures : D-EDGE is the European No1 and World No3 hotel distribution technology provider in hospitality. With a team of more than 500 experts located in over 20 countries, D-EDGE provides localised support, services, and tools. With its integral network of 500+ partners, D-EDGE’s ever-expanding ecosystem is a positive place to do business and grow.Culture : At D-EDGE we are driven by these 4 key values:We care about people #PEOPLE FIRSTWe dare to share #OPEN COMMUNICATIONWe embrace change #ADAPTABILITYWe go the extra mile #GO BEYONDExplore ourCulture Booktoday and see if D-EDGE is the right fit for your career aspirations!D-EDGE is an equal-opportunity employer. We welcome all qualified candidates regardless of race, ethnicity, religion, gender, sexual orientation, age, disability, or any other legally protected status.About The TeamAs a member of the Technical Support North Europe team (comprising about 10 people), you can be based either in our Barcelona or Venice office. You will report to Piero Trocciola, Head of Technical Support for Italy and Central Europe.



The Customer Service department is at the heart of our value proposition. The teams support our clients in their activities. They carry out onboarding and training for new customers (or existing customers integrating new products) and provide a level 1 technical assistance and incident resolution service. When necessary, they escalate to levels 2 and 3. To be as close as possible to our customers, the teams are located in each of our 22 offices, and the assistance can be reached more than 10 hours a day, thanks to a rotation of the teams, including weekends. The Technical Support team's main objective is to be our client's first point of contact when they experience technical difficulties.What You’ll Be DoingCreate / Take ownership of cases in Salesforce proactively.Investigate & solve customers’ and internal issues in the shortest possible delayProvide prompt, professional and customised assistance to clients seeking advice on the use of D-EDGE productsIncrease knowledge, awareness, and autonomy of clients on the use of these productsManage clients’ complaints concerning the issues with our suite of toolsResolve product issues by understanding, determining the cause of the problem,



selecting and explaining the best solution to solve the problemOnce all checks are done, collect all needed info in order to escalate unresolved cases to a higher level (only trained agents are in charge of escalation to Level 2)Train, mentor and shadow Junior colleagues, using acquired experience and knowledge to guide the junior agents.You will be included in the weekend rotation, working with the weekend team you will cover a few weekends per yearWhat You’ve GotThe job has been tailored for you if:Your are native or fluent in Hungarian and EnglishYou have a high sense of customer relationshipExcellent communication skillsAbility to work with others in a close mannerGood multi-tasking skillsTechnical expert in related computer applicationsAble to react effectively and calmly in emergenciesThe icing on the cake:Experience with b2b technology companies or hotelsKnowledge of the Hospitality, GDS or OTAEfficiency in Excel, MS Word, Salesforce CRMGoogle SuiteSupport, Training, and teaching experience is a plusRecruitment ProcessPhone interview with Talent Acquisition ManagerFirst interview with the ManagerSecond Interview with Head of Technical SupportAnd welcome to D-EDGE ! :)Please be aware that we will be asking for work references.D-EDGE processes your personal data for the management of your application and the creation of a CV database. xcskxlj To learn more about how your data is managed and to exercise your rights, please refer to our Candidate Privacy Policy.#J-18808-Ljbffr

📌 Technical Support Specialist - Hungarian & English speaking (M/F/NB) (Barcelona)
🏢 Talent
📍 Barcelona