p We are actively looking for a dynamic and customer-focused individual who can join our team as a /pbrDesplácese hacia abajo para ver todos los requisitos del puesto y las responsabilidades que pueden esperar los candidatos seleccionados.brp Customer Care Representative in the Transaction Review Department. As the first line of compliance, you will play a key role as the resolution point for customers and agents’ inquiries. In this essential position, you will serve as a trusted advisor, providing exceptional service and support to address their inquiries, resolve issues, and ensure their overall satisfaction. /pp Your primary responsibility will be to interact with customers and agents in a professional and /pp courteous manner, effectively from a compliance perspective. You will listen attentively to their /pp concerns, demonstrating empathy and understanding, while proactively offering solutions to meet /pp their needs. /pp As a Customer Care Representative inside Transaction Review Group, you will, not only, utilize your /pp strong communication skills, but also your compliance knowledge to resolve the incoming inquiries from our customers and agents. Your ability to navigate customer inquiries with ease and efficiency will be crucial in delivering seamless and satisfying customer experience and at the same time complying with regulatory and internal rules. /pp Overall, this role is a hybrid between Transaction Review Analyst and Customer care representative to resolve during the call the issues related to Compliance such as performing interviews to detect and prevent any risk related to Money Laundering, Terrorism Financing and fraud. /p pb ROLES RESPONSIBILITIES /b /pulli Resolves inquiries related to compliance via Phone, system email and internal system (FxClient). /lili Perform interviews (create fraud questionnaire and fraud ID).



/lili Release or cancel transactions. /lili Unblock Customers. /lili Modify customer information. /lili Guide agent and customer about compliance rules. /lili Resolve product or service problems by clarifying the customer's complaint; determining the cause; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution and escalating the issue if necessary. /lili Recommend changes that may be needed to management by collecting customer information and analyzing customer needs. /lili Contributes to the TRG team by assisting in accomplishing department goals. /lili Keeping up to date with all the new changes and information which may be relevant to your position, you need to be knowledgeable. /lili Follows all internal procedures and policies. /lili Completes assigned tasks and shift responsibilities daily. /lili Maintains customer satisfaction at high levels. /lili Ensure the quality of call standards are met for the department. /li /ulpb POSITION REQUIREMENTS /b /pulli College level, preferably Bachelor's degree in any course. /lili Good knowledge of MS Office and Internet Explorer. /lili At least 1 year´s work experience in call center and/or compliance positions. /lili Advanced level of English French /lili Strong customer service orientation. /lili Excellent communications skills (both oral and written). /lili Team worker. /lili Attention to detail. /lili Flexibility regarding work schedule. /lili Any other language is a plus. xsgfvud /li /ulpb PERKS BENEFITS /b /pulli Medical, Dental Vision Insurance /lili Employee Stock Purchase Plan /lili Paid Vacation / Sick Leave /lili Hybrid Work Schedule /lili Tuition Assistance /lili Corporate gatherings, team bonding events, and much more /li /ulbrHay opciones de teletrabajo/trabajo desde casa disponibles para este puesto.

📌 Customer Service (English + French) - Temporal (Alcobendas)
🏢 Ria Money Transfer
📍 Alcobendas