pbExcelia /b is a multinational Consulting, Technology, and Professional Services firm with more than 25 years of experience. We provide services in over 50 countries across Europe, Latin America, and the United States, operating from our 9 own offices worldwide. /ppbJob Description: /b /ppWe are seeking a highly motivated bN2 Support Engineer (24x7) /b to join our team. In this role, you will be responsible for providing reactive infrastructure support for critical incidents, ensuring rapid resolution and minimal impact on business operations. /ppbKey Responsibilities: /b /pulliProvide second-level (N2) support for infrastructure-related incidents /liliTroubleshoot issues across cloud infrastructure, networking, and platform services /liliParticipate in on-call rotations and 24x7 support models /liliRespond to and resolve critical incidents under time pressure /liliCollaborate with N1, N3,



and engineering teams for issue escalation and resolution /liliEnsure proper incident documentation and handover between shifts /liliContribute to continuous improvement of support processes /li /ulpbRequired Skills Qualifications: /b /pulliStrong troubleshooting skills across cloud infrastructure, networking, and platform services /liliProven experience working in 24x7 support environments /liliAbility to work in on-call or rotating shift models /liliExperience with multi-cloud environments (AWS, Azure, GCP) /liliStrong incident management and resolution capabilities under pressure /liliSolid understanding of infrastructure and system operations /li /ulpbPreferred Qualifications: /b /pulliFamiliarity with monitoring and observability tools /liliBasic scripting knowledge (Python, Bash, or similar) /liliKnowledge of ITIL processes /liliStrong communication and teamwork skills /li /ulpIf you are passionate about troubleshooting, working in high-pressure environments, and ensuring system stability, we would love to hear from you. /p

📌 Support Engineer (24x7) (Murcia)
🏢 Talent
📍 Murcia