Languages: Arabic | Brazilian Portuguese | Spanish
Location: Lisbon, Portugal (On-site / Hybrid / Remote*)
Salary: €920 gross × 14 months + €40 complexity bonus × 11 months
Contract: Full-time | Permanent
How to Apply
Send your CV to
[email protected] or use Application Form
We are hiring Marketing Customer Support Specialists to support advertisers using digital advertising products. This role is adecuado for professionals who combine paid advertising expertise with a strong customer service mindset, operating in a structured, KPI-driven environment.
Working Hours & Shifts
Initial phase (12-hour coverage):
- Monday–Sunday | 07:00–19:00
- Two shifts:
- 07:00–16:00
- 10:00–19:00
Later phase (to be confirmed by the client):
- 24/7 operation, Monday–Sunday
- Rotative shifts
- 2 rotative days off
Key Responsibilities
- Support advertisers running paid digital advertising campaigns
- Handle end-to-end product troubleshooting via email and chat
- Assist with campaign setup, optimization, and performance inquiries
- Collaborate with internal Product Operations and Engineering teams
- Drive customer satisfaction across the full case lifecycle
- Ensure adherence to SLAs,
productivity targets, and quality KPIs
- Proactively identify initiatives to improve service quality and user experience
- Educate advertisers on product features and common issue types in partnership with internal specialists
What We're Looking For
- Mandatory experience in paid campaign management
- Degree in Marketing or a related field
- Hands-on experience in Digital Marketing
- Experience in a Contact Centre or Advertising Tech service program
- Strong knowledge of social media platforms and digital advertising fundamentals
- Excellent communication and customer service skills
- Ability to work independently and as part of a team
Compensation & Benefits
- Base salary: €920 gross × 14 months
- Complexity bonus: €40 gross × 11 months
- Meal allowance: €7.63 per working day
- Health insurance: from day 1 (employee contribution applies; free after 6 months)
- Welcome bonus: paid in 12 monthly instalments during the first year
- Conditional on maintaining <6% unjustified absenteeism
- Not considered part of fixed salary
#J-18808-Ljbffr
📌 Multilingual Marketing Customer Support Specialist - Lisbon / On Site - Madrid, Comunidad de Madrid, Spain
🏢 Talent
📍 Madrid