We areTodas las habilidades, cualificaciones y experiencia relevantes que necesitará un candidato seleccionado se enumeran en la siguiente descripción.Enreach , a European leader in IP telephony and Unified Communications as a Service (UCaaS). Our team of specialists in development, cloud, and realtime communications creates collaborative solutions and convergent services for businesses, including Unified Communications, Contact Center, Virtual PBX, and much more.We are currently looking for anAI Project Managerwith expertise in invoice bots, chatbots, and conversational AI to drive AI innovation, lead value propositions, manage project delivery, and ensure the quality of implemented solutions. This role combines technical vision, consultative skills, and deep understanding of conversational technologies, generative AI, voice analytics, and knowledge management.HOW?Project ManagementJoin commercial meetings with clients to identify needs, use cases, and opportunities.Conducttechnical and functional discoveryto understand the client’s context, flows, and systems.Design value propositions, customized demos, and presentations showcasing the potential of voicebots/chatbots.Createfunctional architectures , scope definitions, and effort estimations.Explain technical concepts (NLP, integrations, STT/TTS, LLMs, etc.) clearly to nontechnical profiles.Participate in RFPs/RFIs and tender documentation.Lead theimplementationof conversational solutions, coordinating technical and design teams.Ensure properproject management : planning, monitoring, risk control, quality assurance, and communication.Act as the main point of contact for the client during delivery.Supervise and validate flows, integrations, testing, and deployments.Manage expectations, prioritize requirements,



and facilitate decisionmaking.Ensure customer satisfaction and service continuity.Optimization & Evolution of SolutionsAnalyze bot metrics (intents, disambiguation, NLU performance, timings, self-service rate, NPS, etc.) and identify improvements.Run periodic workshops with clients to review results and propose enhancements.Maintain longterm client relationships to promote upselling and new functionalities.Ensure that the bot aligns with the client’s business objectives and conversational design best practices.Implement and optimizespeech analyticsstrategies to identify patterns, detect issues, and improve UX.Supervise and improve theknowledge base(structure, maintenance, relevance, quality).Practical understanding of generative AI models and LLM-based assistants.WHAT DO WE EXPECT OF YOU?Education & ExperienceExperience inpresales, functional consulting, or deliveryof technological solutions (ideally conversational AI).Technical trainingin Telecommunications Engineering, Computer Science, or similar.Strong knowledge of voicebot/chatbot platforms:Dialogflow, Rasa, Lex, Watson, Azure, Voiceflow, or others.Experience in managing technological projects and ongoing client relationships.Familiarity withAPI integrationsand cloud ecosystems.UnderstandingNLP/NLU, STT, TTS,



and LLMconcepts.FluentEnglishfor interacting with international teams.Technical SkillsAbility to define conversational architectures and interaction models.Sufficient technical understanding to engage with developers and review deliverables.Basic scripting knowledge (Python/Node.js preferred).Competence in metrics analysis and reporting tools.Interpersonal SkillsExcellent communication skills and ability to present solutions clearly and persuasively.Customer-centric mindset and consultative approach.Strong stakeholder and expectation management.Organization, leadership, and ability to manage multiple projects simultaneously.Critical thinking and problem-solving orientation.Nice to HaveExperience withgenerative AIagents or hybrid NLU + LLM pipelines.Knowledge of CCaaS/telephony platforms.Experience in verticals such as banking, BPO, telco, healthcare, retail, insurance, etc.WHAT CAN YOU EXPECT FROM ENREACH?A strategic and stable role ( permanent contract ) with adirect impacton clients and business growth.Participation ininnovative conversational AI projects .Opportunities forprofessional developmentin consulting, product, or management.Acollaborative environmentthat values autonomy and encourages contributions that make a difference.Hybrid work model combiningremoteflexibility with onsite collaboration at ourBarcelonaoffice.Are you ready to take on the challenge of create contact magic?At Enreach, we are committed to promoting equality in the workplace. We strive to ensure equal opportunities and actively work to remove any barriers to professional growth and development. xcskxlj It is important to us that everyone feels welcome and uniquely valued, which is why we focus on fostering a diverse and inclusive working environment.We celebrate our diversity, as it drives creativity, entrepreneurial spirit and innovationWE ARE WAITING FOR YOU!#J-18808-Ljbffr

📌 IA Project Manager – Barcelona
🏢 Talent
📍 Barcelona