ppOneTalent is recruiting a bGlobal IT Service Delivery Manager /b for the Corporate IT team of a leading international FMCG group with more than b7,000 employees across 30+ countries /b and a portfolio of internationally recognised brands. /p pBased at the company's headquarters in Barcelona and reporting to the Group Infrastructure Services Manager, this role plays a key part in ensuring the stability, governance and continuous evolution of the company's global IT support services. /p h3The Role /h3 pWe are looking for an experienced bGlobal IT Service Delivery Manager /b with a strong background in bApplication Management Services (AMS) /b and enterprise applications, ideally within SAP environments, to lead both the bglobal Application Support /b and the bregional Helpdesk service /b across Europe and Africa. /p pThe successful candidate will be responsible for a portfolio of more than b100 business applications /b, including SAP and other enterprise platforms supporting Finance, Sales, Supply Chain, Manufacturing and Corporate Functions. /p pThe role combines: /p ulliGlobal Application Management /liliService Governance /liliHelpdesk Leadership /liliService Transformation /liliStakeholder Management /li /ul pThe position covers more than 4,000 users across 25 countries, working with several strategic outsourcing partners responsible for Application Maintenance Services (AMS), Helpdesk and Local Support. /p pThis is a highly visible leadership position, acting as the main point of contact for senior business stakeholders regarding service quality, critical escalations, operational performance and continuous improvement. /p pBeyond ensuring day-to-day operational excellence, the successful candidate will lead the evolution of the general service model, standardising processes, driving automation and promoting the adoption of AI across the service organisation. /p h3Global Application Service Delivery Strategy /h3 pDefine and execute the global strategy for bApplication Management Services (AMS) /b and Helpdesk,



ensuring high-quality support for business-critical applications while continuously improving service delivery across Europe and Africa. /p h3Application Management Governance /h3 pOwn the governance of more than 100 enterprise applications, ensuring: /p ulliservice continuity /liliSLA achievement /lilioperational excellence /li /ul pwith particular focus on SAP and other business-critical applications. /p h3Helpdesk Local Support Leadership /h3 pLead the regional Helpdesk and Local Support services, ensuring consistent service standards, efficient ticket management and an excellent end-user experience across all locations. /p ulliSAP Application Maintenance Services /liliHelpdesk /liliLocal Support /li /ul pincluding: /p ulliSLA management /liliKPI reviews /liliService Reviews /liliSteering Committees /lilicontractual performance /liliescalations /li /ul h3Stakeholder Engagement /h3 pAct as the trusted IT partner for senior business leaders across Europe and Africa, working closely with Finance, Sales, Supply Chain, Manufacturing and Corporate Functions to understand priorities and ensure service excellence. /p h3Operational Excellence /h3 pEnsure operational stability across business-critical applications and Helpdesk services, coordinating major incidents, service recovery, root cause analysis and service improvement initiatives. /p pOperate in an environment where IT disruptions may directly impact manufacturing operations and business continuity. /p h3AI Service Transformation /h3 pDrive the adoption of AI, automation and self-service capabilities across both Application Support and Helpdesk services, improving efficiency, user experience and service quality. /p h3Service Governance /h3 pLead regular Service Review Meetings and Steering Committees, presenting:



/p ulliKPIs /liliSLA compliance /liliservice improvements /liliaction plans /li /ul pto senior stakeholders. /p h3What We Are Looking For /h3 ulli10+ years of experience in bApplication Management Services (AMS) /b, Enterprise Applications or Global IT Service Delivery. /liliProven experience managing bbusiness-critical applications /b, ideally within SAP environments. /liliExperience governing outsourced AMS providers delivering corrective, preventive and enhancement services. /liliStrong experience with Vendor Management, SLAs, KPIs, governance frameworks and Service Reviews. /liliExperience leading geographically distributed teams and global service organisations. /liliHands-on experience with ITSM platforms such as ServiceNow, Jira or similar. /liliExperience managing Major Incidents, escalations and service continuity. /li /ul pWe are particularly interested in candidates currently working in positions such as: /p ulliGlobal Application Services Manager /liliSAP Application Support Manager /liliEnterprise Applications Manager /liliIT Applications Manager /liliSAP AMS Manager /liliGlobal IT Service Delivery Manager responsible for Enterprise Applications /li /ul pCandidates combining bApplication Management /b with bHelpdesk leadership /b will be especially valued. /p ulliLeadership /liliApplication Service Governance /liliStakeholder Management /liliOperational Excellence /liliStrategic Thinking /liliProblem Solving /liliAI Automation Mindset /li /ul h3What the company offers /h3 pA modern, multicultural work environment with a strong team culture. /p pPotential growth opportunities within HQ or across other Group companies. /p pOpportunity to learn and collaborate with experienced international teams. /p pYearly performance reviews and development follow-up. /p pFast-paced environment with challenging and impactful projects. /p pHybrid working model: 2 days per week working from home. /p pFlexible working hours, including Friday afternoons free. /p pModern offices in Barcelona with onsite cantina. /p /p #J-18808-Ljbffr

📌 Global IT Service Delivery Manager | SAP Applications & AMS (Barcelona)
🏢 Onetalent
📍 Barcelona