Excelia is a multinational Consulting, Technology, and Professional Services firm with more than 25 years of experience. We provide services in over 50 countries across Europe, Latin America, and the United States, operating from our 9 own offices worldwide.

Job Description:

We are seeking a highly motivated Governance & Reporting Analyst (Service Control) to join our team. In this role, you will be responsible for governance, reporting, and service control across all service lots, ensuring visibility, consistency, and quality in service delivery.

Key Responsibilities:

- Oversee governance, reporting, and service control activities across all service areas
- Track and monitor KPIs and SLAs to ensure service performance alignment
- Develop and maintain dashboards and reports for operational and executive audiences
- Support governance forums and service review meetings
- Ensure proper documentation control and quality standards
- Collaborate with service teams to ensure data accuracy and reporting consistency




- Identify trends and provide insights for service improvement

Required Skills & Qualifications:

- Proven experience in managed services governance and reporting
- Strong knowledge of KPI and SLA tracking methodologies
- Advanced skills in Excel and BI tools such as Power BI or Tableau
- Experience producing executive and operational reports
- Strong attention to detail with a quality control mindset
- Excellent analytical and organizational skills

Preferred Qualifications:

- Experience working in complex, multi-service environments
- Strong communication and stakeholder management skills
- Ability to work in fast-paced and high-demand environments

If you are passionate about data-driven service management, governance excellence, and delivering high-quality reporting, we would love to hear from you.

📌 Service Management Office (SMO) (Madrid)
🏢 Talent
📍 Madrid