Location: Lisbon, Portugal | On-site
Employment Type: Full-time
Languages: German + English
Monthly salary:1200 Euro gross
Role Overview
We are looking for German-speaking Seller Customer Service Agents to support sellers on a integral digital platform. This role combines customer service and sales awareness, helping sellers succeed by providing guidance, support, and solutions connected to business development activities.
Key Responsibilities
- Support sellers via inbound and outbound interactions
- Assist with account-related queries, tools, and platform usage
- Provide guidance to help sellers improve performance and results
- Apply sales awareness to influence seller success
- Maintain accurate records in internal systems
- Meet service quality and performance targets
Schedule
- Monday to Sunday
- Shifts: 08:00–17:00 or 09:00–18:00 (rotational)
- 2 rotational days off
Requirements
- German + English fluency
- Minimum 1 year of experience in:
- Customer Service / Customer Support
- Telesales
- Account Management
- Customer Success
- Business development–related roles
- Sales mindset and ability to influence seller success (mandatory)
- Strong communication, negotiation, and problem-solving skills
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