Experteer Overview
As Cards Operations Specialist at Openbank, you will lead card servicing for internal and external teams in Madrid. You will define priorities, monitor daily KPIs and SLAs, and drive process improvements to boost efficiency. You’ll manage incidents, budget, and vendor relationships while representing the team in risk and business forums. This role supports Openbank’s digital-first banking mission and international expansion, offering growth within a dynamic, agile environment. You will shape card operations practices and collaborate across IT, risk, and business partners to deliver reliable service.

Compensaciones / Incentivos
• Lead and prioritize work for internal and external card servicing teams
• Define and communicate team priorities aligned with strategic objectives
• Monitor and report daily process KPIs and SLAs; drive efficiency improvements
• Manage incidents with contingency planning and minimal operating impact
• Represent the servicing team in bank forums (business and risk)




• Oversee vendor management and budgeting to optimize costs and service quality
• Develop and deliver team training; foster collaboration and professional growth
• Lead card-related project implementations in partnership with IT and other departments

Responsabilidades
• +6 years of experience in cards operations
• University or Master’s Degree in business, engineering or similar field
• Strong decision-making ability
• Team player with resilience and adaptability
• High accountability and ownership
• Ability to work in dynamic environments
• Strategic thinking and problem-solving mindset
• Leadership in informal networks
• Public speaking and stakeholder influence
• C1 level of English

Requisitos principales
• competitive remuneration
• attractive benefits package
• growth opportunities
• international projects
• dynamic work environment
• start-up mode with Santander support

📌 Cards Operations Specialist - Banking Operations (Openbank) (Madrid)
🏢 Talent
📍 Madrid