Multinational Claims Handler P&C;

Madrid, Spain

XL Insurance Company SE (XLICSE) is a wholly owned subsidiary within AXA XL and provides the main insurance company platform for AXA XL, operating through an international network of branches, subsidiaries and third‑party fronting partners.

Multinational Solutions are at the core of AXA XL’s strategy, managed either within local claims teams or by AXA XL’s Network Partners. You will be part of the Multinational Claims Hub responsible for the management of Network Partners and associated claims on different jurisdictions and differing values. This is a regulated role under the Central Bank of Ireland’s Fitness and Probity regime.

What You’ll Be Doing

- Managing a Portfolio of Multinational Network Partners:
- Proactively manage the performance of the Network Partners within your areas.
- Manage / deal with approval requests for any claims over the Network Partners authority.
- Collaborate closely with Claim Managers and Practice Leaders to achieve optimum file outcome, determine if/which external vendors to engage, and establish a strategic plan with vendor, identify large losses and take all appropriate steps to achieve the best outcome for the client and AXA XL.
- Implement best practices and operational policies to improve efficiency and governance.
- Support Global MNS Claims Function with annual NP risk assessments.
- Support Integral MS Claims Function with the annual Network Partner risk assessments.




- Where needed, participate in Network Partner surveys, virtual visits and global NP governance/engagement meetings.
- Support a client‑service‑oriented culture by timely remediating service quality or operational issues across the organisation.
- Support and enhance the strong collaboration between the Network Partner hubs and the producing offices.
- Collaborate with a wide range of stakeholders, both within and outside of claims.
- Where required, collaborate with relevant Network Partner Management Centre and MNS Global Functions for overall Network Partner relationship management.

You will report to the Multinational Claims Hub Manager.

What You Will Bring

- Experience handling a variety of Property & Casualty claims of differing values in different jurisdictions.
- Excellent English skills and Spanish, written and oral. Other languages will be a plus.
- Proven ability to work cross‑functionally with multiple stakeholders demonstrating excellent engagement and communication skills.
- Driven and results‑orientated, with the ability to deliver results against programme milestones.
- Ability to communicate in a collaborative and client‑focused manner.
- Eagerness to learn, develop and grow within a professional claims team.
- Ability to work in a multicultural and complex environment.

AXA XL is an Equal Opportunity Employer.

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📌 Multinational Claims Specialist P&C (Madrid)
🏢 Talent
📍 Madrid