Junior Integral IT Service System Product Owner

EXCLUSIVE NETWORKS | Introduction

Exclusive Networks (EXN) is a global cybersecurity specialist that provides partners and end-customers with a wide range of services and product portfolios via proven routes to market. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine a local perspective with the scale and delivery of a single global organization.

Our best-in-class vendor portfolio is carefully curated with all leading industry players. Our services range from managed security solutions, to specialist technical accreditation and training capitalizing, on rapidly evolving technologies and changing business models. For more information visit www.exclusive-networks.com.

At Exclusive Networks, we are passionate about making a difference. That means delivering the best to our clients, doing our part to create a prosperous and trusted digital world, and helping our people to realize their potential.

DUTIES AND RESPONSIBILITIES | About the role

The Service System Product Owner Junior supports the Service Systems Product Owner in the day‑to‑day ownership, evolution, and performance of the service systems landscape. This role combines business analysis, technical coordination, and application support, acting as a key enabler of high‑quality delivery and data‑driven decision making.

Positioned as a junior role, this position contributes hands‑on capacity to document business and technical requirements, support reporting and analytics, and provide technical expertise that bridges service needs with IT delivery, integration, and application teams.

The role also supports application ownership from an IT perspective for other service‑related tools within the ecosystem, ensuring coherence, stability, and alignment with overall service system governance.

Responsibilities

Business Analysis & Requirements Support

- Support the Product Owner in capturing, clarifying, and documenting business and technical requirements.




- Produce clear functional specifications, process flows, and technical documentation to support development and configuration.
- Assist in breaking down requirements into user stories, acceptance criteria, and backlog items.
- Contribute to backlog refinement and preparation activities.

Reporting & Data Support

- Support the design, build, and maintenance of reports and dashboards for service performance, utilization, forecasting, and financial visibility.
- Assist in data validation, reconciliation, and analysis across service systems.
- Work with data, integration, and finance teams to ensure reporting accuracy and consistency.

Technical Coordination & Integration

- Act as a technical point of contact between service stakeholders, IT delivery teams, integration teams, and other application owners.
- Support integration activities between service systems and upstream/downstream applications.
- Help identify dependencies, data flows, and technical impacts related to service system changes.

Application Ownership Support

- Support IT application ownership for service‑related tools within the ecosystem (beyond the primary platform).
- Assist with configuration changes, access management, testing, and release activities.
- Contribute to incident analysis, issue resolution, and continuous improvement initiatives.
- Work closely with the Service Systems Product Owner, PMO, Service, Finance, and IT teams.
- Participate in workshops, testing sessions, and change activities.
- Capture user feedback and contribute to improvement proposals.

QUALIFICATIONS AND EXPERIENCE | About you

- Bachelor’s degree in Information Systems, Engineering, Business,



Data, or a related field (or equivalent experience).
- First experience (or strong internship / apprenticeship exposure) in business analysis, IT delivery, or application support.
- Strong interest in service systems, data, and digital tools.
- Good understanding of IT systems, data concepts, and integrations.
- Ability to document requirements clearly and structurally.
- Comfortable working with data, reports, and dashboards (e.g. Excel, BI tools, system reporting).
- Strong analytical and problem‑solving mindset.
- Good communication skills and ability to collaborate with both technical and non‑technical stakeholders.
- Curious, structured, and eager to learn in a transformation environment.

ADDITIONAL INFORMATION | What you need to know

- Role based either in Spain, Poland or UK:
- Spain: Madrid
- UK: London
- Possibility to work remotely several days per week. Occasional travels could be needed.
- English is a must have, and additional (European) language a plus
- Working permit allowing to work in UK or Spain or Poland

WHO IS EXCLUSIVE NETWORKS? | Why work for us

We are people focused and strongly believe that talent empowers us to continue our dynasty of disruption and growth in the future. Our Mission is to drive the transition to a totally trusted digital world for all people and organizations. Visit our website www.exclusive-networks.com.

We are proud to be an Equal Opportunity Employer. We are committed to the recruitment and hiring of individuals from diverse backgrounds and experiences, as we believe this strengthens our ability to develop superior solutions, make informed decisions, and better serve our valued customers. We do not discriminate against individuals on the basis of race, religion, color, national origin, gender, sexual orientation, disability status, or any similar characteristic. Employment decisions are made solely on the basis of qualifications, merit, and business need.

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📌 Junior Global IT Service Systems Product Owner - Madrid, Comunidad de Madrid, Spain
🏢 Talent
📍 Madrid